I booked the hotel for 3 nights without problems, and got a reminder about a week in advance. OK.
I knew coming from abroad, I would arrive late (around 11:45 pm), so I called and didn't understand the receptionist and sent a fax some days in advance to ask for the shuttle service. Arrived, no shuttle, was told at the airport to call. It was 12:05 pm so the receptionist said "too late"... I insisted refering to the fax, so they finally fetched me ! so so....
The room was big with microwave, coffee machine and refrigerator. Very good for the money although not refilled one night, but OK. In general the services OK and reasonably nice personnel.
Breakfast OK
Wake up call OK
Free local calls OK
Internet computer has some bugs (an upgrade of memory and to WinXP plus "cleaning" would serve), but it worked for basic webmail etc. OK
Shuttle service to leave OK
Could improve :
- Shuttle service at night
- Written info "for shuttle please call immediately at arrival"
- Receptionist training to listen and to talk clearly and slowly at the phone
- Internet computer serviced and upgraded
- Long distance calls (either possible billed or selling phone card at reception)

Ended up at this nightmare when stranded at the airport after US Airways delayed then cancelled our flight at midnight. I honestly would have been better off sleeping in a seat in baggage claim until the morning.

The first room assigned was not cleaned, so after being given another
room, I found no linen and a TV with no power switch but two remote controls??

I had serious doubts by this stage about the bathroom cleanliness and the mattress was all tattered and stained. The sheets were intact and clean though, I lay down and tried to sleep just praying for my 4am wakeup call so as to trundle back to the airport only to find the plane delayed yet again.

Surely some of the bad experience was because of the airline but the hotel was awful.

The location was convenient to the interstate, the rooms were clean, the staff was very friendly and helpful. For the price...the room was very large and equipped with many amenities such as small refrigerator, hairdryer, coffee, ironing board. I was very pleased and would definitely stay there again.