I booked the hotel for 3 nights without problems, and got a reminder about a week in advance. OK.
I knew coming from abroad, I would arrive late (around 11:45 pm), so I called and didn't understand the receptionist and sent a fax some days in advance to ask for the shuttle service. Arrived, no shuttle, was told at the airport to call. It was 12:05 pm so the receptionist said "too late"... I insisted refering to the fax, so they finally fetched me ! so so....
The room was big with microwave, coffee machine and refrigerator. Very good for the money although not refilled one night, but OK. In general the services OK and reasonably nice personnel.
Breakfast OK
Wake up call OK
Free local calls OK
Internet computer has some bugs (an upgrade of memory and to WinXP plus "cleaning" would serve), but it worked for basic webmail etc. OK
Shuttle service to leave OK
Could improve :
- Shuttle service at night
- Written info "for shuttle please call immediately at arrival"
- Receptionist training to listen and to talk clearly and slowly at the phone
- Internet computer serviced and upgraded
- Long distance calls (either possible billed or selling phone card at reception)