Booked with Priceline for $289.00 (Deluxe King...one night). I get that this is a little steep but "this is a Hilton" I thought to myself, "for Valentines's Day, I'm gonna go all out." My wife and I got to the hotel and checked in without incident. I even managed to get free valet parking. Unfortunately, the rest of the stay was a train wreck.
The trouble began when my wife and I realized that the King Bed we opted to pay that exorbitant amount of money for was actually a Queen. Additionally, it was situated in a room slightly larger than a well built walk-in closet. I'll add that another chunk of space was consumed by this ridiculously large desk. The President of the United States doesn't use a desk as big as the one that's in this tiny hotel room. Why?
"No big deal." I thought, "We'll live." But then we both realized that there was a draft coming in through the window. That day, Charlotte had been hit with a pretty heavy winter storm. By the time we got to the hotel it was very late, so the storm part of it was over, but it was still somewhere around twenty degrees outside. Add that to the fact that we were fourteen floors up and one can safely assume that the air was incredibly cold, any light draft coming through the window would be uncomfortable to say the least. This was not a "light draft," this was a full blown breeze that I was powerless to stop. Were it not for the table in the way and the chair that I scooted over to it, the curtain would have been billowing out horizontally from the wall propelled by ice cold air. The hotel was busy though. I thought to myself "I'm a Marine, I've slept in worse." I told my wife that I'd handle it and I went to the front desk where I intended to ask for an extra blanket rather than trying to get a different room. Not to mention that, according to the girl I checked in with, my room was the very last room they had available for the night.
Off to the front desk I went where nobody seemed to be working. I waited around for about ten minutes then gave up and went back to my room. "Where's the blanket?" asked my cold, pregnant wife. "There was nobody at the desk, I guess they're busy." was my reply. "I'll call down there in a minute and see if I can get them to bring one up." I called down there, somebody answered (hooray), and I asked for an extra blanket. The cheery young woman on the other end of the line assured me that I would have my much needed blanket in "just a few minutes." Two hours later, my "blanket" arrives.
They didn't bring me a blanket. You remember earlier when I mentioned that my wife and I were sleeping in a queen size bed, right? What the maid brought me was a TWIN size mattress cover. They brought me a twin...sized...mattress cover. What's worse is the maid next to her had another one in her arms too. I guess some other poor sap was about to be subject to the same world class customer service.
At this point, my wife and I were just laughing. There was really nothing else we could do. It was already two in the morning, I wasn't about to start raising hell with anybody. I just wanted to go to sleep. I let my wife get situated under the mattress cover and I dealt with the draft.
After a brief, cold nap, I woke up and walked to the bathroom...three steps away from where I was sleeping. Near the door was my receipt for the night's stay. I picked it up, looked at the price, and started to shake. $568 and change. I checked my email confirmation just to make sure I wasn't losing my mind. In one hand was my smartphone, with $289 on the screen...the price I agreed to pay, and in the other hand was a receipt for an amount of money quite a bit higher than that. Off I went to the front desk again.
The girl working the desk was actually extremely friendly and appeared to be very good at her job. She was able to adjust my bill to the correct amount and hand me a new receipt. I don't want to put her name on here but she deserves to own that hotel.
"Problem solved." I thought and then I went back to my room. I managed to drift off to sleep again but not for very long. Around nine o'clock in the morning, I awake to my wife jabbing me in the side with a distinct sense of urgency and the sound of the five ton door being slammed again and again against the latch. "Honey...Honey, get up. There's somebody trying to get in the room." exclaimed my wife. There was no knock, no greeting identifying a staff member trying to do their job, just a half dozen forceful pounds coming from the door to my tiny, overpriced hotel room. I went to the door to see what on Earth this stranger could have wanted that drove them to believe that if they tried just a few more times, that latch would go away. When I got to the door, they were gone. Needless to say, the wife and I started packing soon thereafter.
After a horrible stay and a nearly wrecked Valentine's Day, my wife and I drove back home. We both have decent senses of humor so we managed to remain in a good mood. Life was fine again until I began to balance my check book. I looked at my bank account online and, right next to the word "Hilton" was a charge for $568. Are you f***ing kidding me? That good mood I mentioned a second ago shifted quickly and drastically for the worse. I called the hotel immediately. The idiot that answered the phone payed attention long enough to greet me. Halfway through me trying to explain what happened, I realized that he wasn't even paying attention to me anymore, he was talking to somebody else while I went on and on in his ear. I asked "Are you even listening to me?" to which he replied "Let me put you on hold for just one second." "One second" is apparently Hilton speak for some amount of time over twenty minutes. I got tired of waiting and hung up the phone. My next call was to the bank. I disputed the charge and then called Hilton's main number to tell them this story.
For the kind of money I paid for this room, I should have at least been able to get a room with working windows. For the amount of money they TRIED to charge me for it, I should have gotten an in-room couples massage with a live opera performance right next to my bed. I'm in Charlotte quite a bit as I don't live far away. I'll sleep in my truck before I ever stay at this hotel again, at least the windows are sealed up in it. Seriously, I'm begging you, book a reservation at absolutely any other hotel in Charlotte. No matter what kind of a deal you get, The Hilton Charlotte Center City is not worth the money.
Pick one at another hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.