I have stayed at this property for the past eight years when it was a Marriott. During that time the large group with which I travelled were treated like family. Staff knew us by name and we received exceptional service, especially Marriott Rewards members like myself. While I understand it takes time to establish this kind of rapport, I would expect people in the hospitality industry to be hospitable. This is not the treatment we received from the management team at Crowne Plaza. Yes, the property is undergoing a major renovation that should be competed by the summer. But this is all the more reason the management should have been more sensitive to the needs of this long-time group of guests. There were a few good points during our stay, particularly from some of the hold-over staff. Many thanks to George and Abraham in the restaurant, and to Scott who provided airport shuttle service. Otherwise, the management team seemed more concerned about enforcing hotel policy rather than accommodating the needs of guests. All along, we were told that things will be better next year once the renovations are completed. It might be a prettier building, but let's hope the atmosphere and management attitude are better.
- Also Known As:
- Charlotte Marriott Executive Park Hotel Charlotte
- Charlotte Marriott Executive Park Hotel
- Marriott Charlotte
- Charlotte Marriott
- Official Description (provided by the hotel):
- Our hotel is just minutes away from Uptown Charlotte, the airport and world class shopping. This hotel combines Southern hospitality with contemporary amenities such as business center, Birch Restaurant & Bar, extensive fitness center/weight room, sauna, pools, sand volleyball court and Splash pool bar. All guest rooms have complimentary internet service. Nearby attractions include: Carowinds, Billy Graham Library, NASCAR Hall of Fame, sporting and entertainment venues such as Time Warner Cable Arena and Bank of America Stadium. ... more less
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