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“Good location for airport connection” 3 of 5 stars
Review of Crowne Plaza Charlotte Executive Park

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Crowne Plaza Charlotte Executive Park
3.5 of 5 Resort   |   5700 Westpark Drive, Charlotte, NC 28217 (Formerly Charlotte Marriott Executive Park)   |  
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Ranked #42 of 171 Hotels in Charlotte
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
“Good location for airport connection”
3 of 5 stars Reviewed January 31, 2014

We stayed at this hotel on a recent business trip to Charlotte for 3 nights and therefore had good exposure to most of the amenities and service. We were on a negotiated corporate rate but speaking to other travelers, they had got good last minute deals that were better. We felt that the price was high for the standard of the hotel but it clearly reflects room demand in a popular, fast growing and vibrant city. The travel tine from the airport is only 15 minutes and the hotel offers a shuttle bus service but there are also plenty of taxis with a cost of $20 all in.

The welcome at the hotel reception was efficient but did not exude any warmth. Generally, the hotel is very pleasant but is tired in places and is currently under going refurbishment. The rooms were spacious and comfortable but the in room air conditioning units were a real pain and difficult to balance. When these units kicked in during the night they were very noisy. I had a rear facing room and there is a very busy freeway with heavy traffic 24/7 about 50 meters away. Tea and coffee was not replenished in the room during the stay which was disappointing.

The bar area was large and comfortable with multiple TV screens all on different news and sports channels. The bar offering was fairly standard but without any cocktails or regional promotions, it felt bland and dated. The breakfast selection was excellent but all at extra cost and hence pushed up the 24 hour budget. Restaurant staff were very helpful and attentive but the evening menu was uninspiring and we ate out on all evenings. The leisure facilities were good but lacked adequate changing facilities.

In summary, the hotel is convenient for the airport on the outskirts of the City and in a pleasant location, other than the proximity to the freeway. Internally the hotel is attractive and well laid out but is looking tired in places and refurbishment is underway, on a floor by floor basis. Hopefully, the refurbishment will sort out the poor air conditioning system. We considered that the hotel offered only average value for money but we would return in future if the rate was competitive.

Room Tip: Reception side of the hotel away from the major highway. Try and get a refurbished room and hopefull...
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  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Charlotte Executive Park, responded to this review, February 15, 2014
Dear Euan M,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise in the room prevented you from fully enjoying your time at the hotel. We do appreciate your high scores for Cleanliness and Rooms. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon. If there's anything we can do to make your next stay more comfortable, please do not hesitate to ask a member of our staff.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
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    27
    4
    7
See reviews for
31
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4
77
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Charlotte, North Carolina
1 review
4 of 5 stars Reviewed January 29, 2014

Super friendly and helpful staff! The bar area was nice and relaxing with plenty of room that included several flat screen tv's, couches and a sitting area. We ate both breakfast and dinner and ordered early morning coffee from room service. Food was great and we really liked the breakfast buffet with the full service made to order omelet station. The rooms were comfortable and clean with a nice workstation/desk area. Our only complaint was the bathroom door had to be shut before entering the shower due to the proximity of the toilet. Located on the 1st floor they have an impressive fitness and pool area which includes two seperate glass walled workout rooms with flat screen tv's. Pool is Huge and unique because half of it is an indoor pool surrounded by all glass windows and the other half is an outdoor pool with a large patio area with lounge chairs,fireplace, outdoor bar, and a childrens playset. Indoor pool area has man/woman locker rooms with shower, large jacuzzi area and indoor sauna. Property is currently undergoing a 20 million dollar renovation from top to bottom from what the staff said but this was not an issue for us. When completed, this property will be the ultimate must stay at hotel in Charlotte! Planning to stay here again on the 16th and 17th of February.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 23, 2014

My family was here for 2 nights January 17-19 for a Cheer leading competition at the convention center. The Hotel was great, except the room did not have a microwave or refrigerator and the air conditioning unit in room 201 was very noisy when it came on. The staff was very friendly and there is a free shuttle service to the rail. The pool was very nice and heated some of our group broke out in a rash from the chemicals used in the pool but this didn't directly affect me and the management was quick to act. There is a restaurant on site and a chili's, Denny's , and McDonald's nearby. Also note that the Lobby is on the 3rd floor. I Would stay hear again.

Room Tip: personal experience, air conditioning unit in room 201 was very noisy, the Lobby is on the 3rd floor...
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2014

We felt so welcomed and taken care of by Shirley Brown, the guest services supervisor. As platinum priority members we were grateful to be given complimentary breakfast vouchers and found a wonderful platter of fruit and bottles of water in the room upon our arrival. Thank you Shirley!!!

Stayed January 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 14, 2014

Unless it is a particularly great location for you or you have something work-related in the hotel itself (as I did), I recommend you wait to stay at the Crowne Plaza until they are finished with their renovation. It is quite obvious why it is being renovated as the former Marriott is a very tired property. However, staff was quite pleasant and helpful. Additionally, I thought the food was quite good in the restaurant. I was disappointed that despite being a Platinum member and my business associate being a non-IHG member, I noticed he got a significantly better room than I did though we checked in at the same time and had booked the same type of room. All in all, it's fine, just wait until the renovations are done if you can.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Charlotte Executive Park, responded to this review, January 30, 2014
Dear ERTCD,

Thank you for taking the time to review our property. It's great to hear that you liked our hotel location and the quality of food. Our hotel is committed to providing our guests with the highest quality services and facilities. Please accept our sincere apologies for any inconvenience you may have experienced due to the ongoing renovation. The hotel's guestrooms are being remodeled until May 31, 2014. I hope that once the renovation is complete you will return to see all the wonderful changes and improvements we have made. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future.

We value you as an IHG Rewards Club Platinum member and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 8, 2014

I had stayed here twice previously when it was a Marriott. On my second stay, I thought the hotel had become a bit run down, and was surprised that Marriott had allowed it to decline. On my recent stay after the change to Crowne Plaza, I was impressed with the feel of the hotel. It was much cleaner and fresher. The room appeared to have new carpet, bedding, and window treatments. I recommend this hotel if you are looking to stay in this area of Charlotte.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 16, 2013

Went for a birthday weekend with the family. The van driver and older gentleman was more then helpfull, a real asset to this property. Rooms were clean and enjoyable and Breakfast was great. I will be staying here when my travels bring me to this area

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Charlotte Executive Park

Address: 5700 Westpark Drive, Charlotte, NC 28217 (Formerly Charlotte Marriott Executive Park)
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Charlotte
#36 Romantic Hotel in Charlotte
#45 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Charlotte Executive Park 3.5*
Number of rooms: 297
Official Description (provided by the hotel):
Our hotel is just minutes away from Uptown Charlotte, the airport and world class shopping. This hotel combines Southern hospitality with contemporary amenities such as business center, Food For Thought Restaurant & Bar, extensive fitness center/weight room, sauna, pools, sand volleyball court and Splash pool bar. All guest rooms have complimentary internet service. Nearby attractions include: Carowinds, Billy Graham Library, NASCAR Hall of Fame, sporting and entertainment venues such as Time Warner Cable Arena and Bank of America Stadium. ... more   less 
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Also Known As:
Charlotte Marriott Executive Park Hotel Charlotte
Marriott Charlotte

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