I've stayed at this property repeatedly on business over the last 10 years. Since August of this year, I've probably stayed 5-6 times. It's consistent -- but a few ups and downs.

Front desk is great. They are friendly and quick. They offer express checkin for Platinum members in peak hours.

Rooms are a little small, but functional. Recently redone, with new beds and large flat screen TVs. The Ipod docs in the clock radio are a plus to me --- i don't have to travel with my own any more! Generally, housekeeping does a good job -- attention to detail could be a little better, but no big things.

Room service is very hit or miss. Have had a number of issues with delivery time and temperature of food. You're probably better off finding something elsewhere --- even if it's downstairs at Champions -- who does a good burger.

Concierge Lounge is what sets this place apart. Staff is wonderful. They remember their guests, are incredibly friendly and always looking for ways to help. Quality / selection of food has gone down a little over the years, but service is still top notch.

This is usually my first choice in Charlotte (but I'm very much a Marriott person).

An important business trip turned sour when I was told on arrival that the hotel had oversold and that because I was the last to arrive they had given my room away--a room I had reserved more than a month prior. Instead of putting me up at a comparable nearby hotel, they put me up in a smoking room at a crappy hotel where I got the worst night's sleep ever. Be warned.

Stayed 1 night on business this time. Been here before for 3 nights with wife, however. The hotel is very clean and in a prime location for taking in Charlotte. The rooms are modern and comfy. Typical Marriott quality all aorund. The cigar/wine lounge is awesome and quite popular.

I did have some issues though. The night before my return flight, I went to print boarding pass in business center. Printer didn't work. It was late and I had an early flight. I asked front desk to pull up my reservation and print my boarding pass. He insisted on getting the business center printer to work, while I waited late at night and ready to go to sleep. Finally - say 15 minutes later or so - he ended up printing it from the front desk afterall. I was frustrated after this but POLITELY asked for a wake-up call. I even confirmed the time with him. My wake-up NEVER came. Luckily, I had set my alarm on my cell phone or I would have missed my flight.

After reading reviews,I booked this hotel specifically requesting a renovated room.
What I received was an extremely old shabby room with worn furniture, a TV relic of the 80's, a bathroom that badly needed redoing- all for the pleasure of $200 a night.
I complained to both onsite staff and Marriott as I am a Marriott Rewards Member./
After the treatment I received, I cut my Marriott Rewards card into pieces.
If you really want a class,comfy hotel upscale hotel to stay at - DON'T STAY HERE
I should have booked the Westin - so should you