On March seventh we were going out for dinner and later seeing Elton John and Billy Joel in concert so we decided to stay in Uptown Charlotte. The reservation had been made only a few days earlier by phone but instead of March 7th the agent had reserved May 7th !!!!) This mistake was cleared up by management after waiting for 30 minutes. The delay caused me to have to rush to get ready for an early dinner reservation. After a wonderful concert experience we returned to the hotel. The next morning we left our 5th floor room for level 3 of the parking garage. There we found our vehicle ( 2009 Suburban) along with 5 other cars had be vandalized. The window behind the driver's side was smashed in. We had taken photographs at a 6-year-olds basketball game that morning so our Canon Digital SLR camera , flash, lenses, etc. were in a bag behind the seat. This was taken along with an ipod. The only person who seemed to care about the damage/ theft was a part-time security guard who helped clean up the glass. What incredible service/safety one gets for Marriott's daily $12 self-park fee. A police report was filed. No member of management ever came out to offer help, say I'm sorry, etc. In fact the general manager never returned two phone calls. I'm glad he is so important. I wish I were.

After reading reviews,I booked this hotel specifically requesting a renovated room.
What I received was an extremely old shabby room with worn furniture, a TV relic of the 80's, a bathroom that badly needed redoing- all for the pleasure of $200 a night.
I complained to both onsite staff and Marriott as I am a Marriott Rewards Member./
After the treatment I received, I cut my Marriott Rewards card into pieces.
If you really want a class,comfy hotel upscale hotel to stay at - DON'T STAY HERE
I should have booked the Westin - so should you

This is an awesome hotel and great location to city life. You must go and eat at "Blue".

The Marriott at City Center is undergoing renovation - this is timely as some of the decor is becoming dated. There was minimal disruption because of construction. The staff was very helpful and the hotel was comfortable with standard Marriott ammenities. However, if you are a light sleeper do not get a room facing the street as the street noise is very noticable. The windows do not insulate for sound very well. When I asked for a different room, the front desk was very accomodating. Overall, a nice stay.