We arrived at the front of the hotel, and were greeted by a very friendly staff member who offerd us the choice of self-park or valet parking. We chose the valet parking ($18.00 per day, but well worth it). Our view wasn't what we expected ( a parking garage) but by looking to one side, we saw trees all lit up with Chritsmas lights, and a good view of downtown Charlotte.

We had a problem figuring out the heat, and called to the front desk. The phone was answered by a very polite woman, who sent an engineer to our room in about 5 minutes, and it was around 10 p.m. Anytime we called down, for whatever reason, we were always treated very well by the staff. The breakfast buffet is a little expensive, but offers pastries, bacon, muffins, fresh fruit...all in all, really good. Juice and coffee are extra, so are the pancakes and waffles, but again we went back for more food, and really enjoyed the variety. Stay away from the $4.00 Fiji water!!!

Located in the heart of Uptown Charlotte (which is their downtown) this property distinguishes itself by some nice touches.

Overall it's a fine Marriott property. Nice, clean, well-furnished rooms and common areas. Marriott has the best deal in town with their Wired for Business package which combines HSIA and unlimited local and domestic long-distance calling for a low $9.95.

It was some nice touches that set this property apart. First and most importantly, the staff were all genuinely friendly and helpful. At check-in, they have a front-desk person standing in the lobby with a rack of check-in packets for those they are expecting, so you can get to your room faster. Also at the front desk, a big bowl of Hershey's kisses and a self-serve warm drink (hot cider one day, hot chocolate another).

The other nice feature was Cutter's, the cigar bar. Aside from a great cigar selection including pre-embargo Cubans, the multi-roomed bar feels very clubby and intimate done up in greens and browns with overstuffed leather chairs and a great pool table in the back. There is also a sports bar which we did not get to but which looked inviting as well.

I recently stayed here for a business trip and found the overall experience to be good.

The breakfast was good, it is centrally located so there are food/entertainment options you can walk to easily. The room was nice and clean. Staff was attentive but not annoying.

I found it interesting that they make you pay for internet -- I am on the road a lot and found that there are very few hotels that still charge you for internet.

I would stay here again for business.

Stayed here for a week to attend a convention, The location was good with many restaurants within walking distance. The discovery center is only a couple of blocks away. The Breakfast at the coffee shop was great with a chef on hand to make your favourite omelette .