My father was stranded in Charlotte airport late Sunday night. All flights were canceled because of bad weather and he was unable to make a connection to his destination. He was re-booked to leave late at night the following day. US Airways just dumped the 73 year old man at a strange city providing no help or accommodations: "thanks for flying with us" type deal. Most hotels either canceled their shuttle service or had no availability. I was able to book a room for him at Ramada that was still running a shuttle. Dad has a poor eye sight so he managed to miss the bus twice, even though the driver got out of the bus and tried to locate him on the second trip. Needless to say, being in the wind and in the cold for more than 1.5 hours made him extremely anxious and distressed. I tried to coordinate on the phone from Texas. I must have called the hotel a thousand times and, being very anxious myself came across as... let's just say a little intense. The staff handled this extremely well and on the third trip the driver had my father's cell phone number, got out of the bus again, called him, found him, and brought him in.
Thank you Whitney, thank you Linda, and everyone else we spoke with! I'm truly at a loss for words to express my appreciation.
TripAdvisor has free and easy resources to help you enhance your listing and promote your property.
- Start Here - Visit Your Owners' Center
- Add Photo
- Add Video

