1. My wife and I tried calling room service three times and no one would answer. Also, no menu in the room. Tried to call front desk, no one would answer after calling multiple times.
2. Went to resturant to speak with a Holiday Inn rep to place an order for room service and the indvidual had her kids at work with her in the dining area. She stated that there was only one cook and that the room service would take an hour.
3. Spoke with lady at front desk and asked for a manager on duty, she informed me that there were no managers on duty during the weekend and they needed time off too.
4. My wife and I stayed 2 nights and when I looked at my credit card statement we were charged for 4 nights. I have challenged the charge with the credit card agency becuase I have been unable to contact the manager concerning the overcharge after leaving 3 messages on her voice mail.
5. In the future, my wife and I will stay at the Hilton across the street, the room charge is the same, they offer room service and they have a manager on duty 24-7.
- Also Known As:
- Holiday Inn Charlotte-University Place Hotel Charlotte
- Holiday Inn Charlotte-University Place Hotel
- Holiday Inn Charlotte
- Charlotte Holiday Inn
- Official Description (provided by the hotel):
- The Holiday Inn Charlotte University Place is located in the heart of University Area Charlotte, NC. We neighbor Carolina's Medical Center University Hospital, Wachovia, Solectron, Phillip Morris, IBM, BellSouth, AT&T, Allstate, Verizon, EDS, TIAA CREF, EPRI-NDE, McKesson Downtown Charlotte, SouthPark Mall, and the Charlotte Convention Center. All while just 20 minutes away from Charlotte Douglas International Airport. Additionally some of the more EXCITING ATTRACTIONS within 5 minutes of our hotel include: Lowes Motor Speedway, Concord Mills Mall, Northlake Mall, The Charlotte Bobcat Arena, Verizon Wireless Amphitheatre, Douglas International Airport, University of North Carolina at Charlotte, University Research Park and Bank of America Panthers Stadium. Our restaurant is a great first stop to enjoy a hot breakfast buffet and cooked-to-order selections. Guests can stay productive with complimentary High-Speed Internet Access. Complete your stay by recharging in our Fitness Center and/or our Seasonal Outdoor Pool. When visiting Charlotte, we hope you will feel at home with the Holiday Inn Charlotte University Place. ... more less
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