I didn't get off to a good start at the Hilton Charlotte University Place where I stayed one night in mid-December. The only person at the front desk completely ignored me when I was standing directly in front of her. She only answered the phone and made calls without even acknowledging my presence. Eventually another person showed up and checked me in. My first non-smoking room smelled of cigarette smoke and I had to go back to the front desk and get another room.

I had a king room on one of the 3 executive floors. It was a nice sized room, but had an uncomfortable, cheap quality upholstered chair and ottoman. There was a bright floor lamp beside the chair. The room came with robes and a safe. The flat TV had poor reception--dark and grainy.

I found that rooms on the front of the hotel were quieter than those with a lake view because of large and noisy air conditioning fans on the lake side. My front-side room was very quiet.

I self-parked for free. Valet parking is $7.

The business center is a rip-off. You are allowed 15 minutes of free use and then are charged by the minute. The computer was so slow that half of the 15 minutes was wasted waiting for the computer to change screens.

I was given a coupon for a free full breakfast in the restaurant and that was satisfactory as was a late lunch in the bar. I found the complimentary evening executive lounge food sufficient for dinner.

Overall, the good features were largely offset by the bad. I would rate the hotel higher if I'd been treated properly at arrival.

I have stayed at this hotel many times. A few years ago my review wouldn't have been quite as glowing, but they have really spent a lot to effort to renovate this hotel. It now looks pretty new and the rooms are in great shape.

When I travel to Charlotte for work, this is my first choice of hotels. It is located close to the University Research area and is a short drive to most of the major employers on the northeast side of town.

Whenever I have had a problem, it has been addressed immediately and resolved to my satisfaction. The staff is friendly and helpful.

The beds are fitted with new mattresses and an abundance of pillows. The rooms look modern and the bathrooms are clean and spacious.

I have only ever eaten breakfast at the restaurant. It is always good. The buffet food is well prepared and always looks appealing.

Overall, my experience here has been good.

This was a very nice, very comfortable hotel. However, for a Hilton, there were cosmetic issues that I would not have expected such as peeling wallpaper, gaps between the ceiling and wall, stained carpets, etc. However, they were obviously just cosmetic, the room was very clean.

We got the room from Priceline.com for only $45/night and were very happy with the value. When in Charlotte again, we will definitely cross our fingers that we can get the Hilton from Priceline.com again.

If staying there, be sure to reserve some time for a walk on the boardwalk, playing on the playground (if you have kids), dinner at Ciro's right across the lake (delicious Italian food), and live entertainment at the wine shop across the lake.

Stayed for a conference during the weekend. Lovely hotel. I spent most of my time at the conference but I was pleased to discover there were many restaurants and shops within walking distance. I did not have a car but I did not feel stranded in the least.
The staff was gracious. The beds were fabulous. The bathrooms were a little on the small side and mine only had one sink. Not a big deal for only one person.
I especially enjoyed the small lake and walking trail behind the hotel. Good sightlines, enough shops and other people around to make it safe to walk by yourself. Jogging would have been a little difficult with the goose poop to dodge.
All in all, I am very pleased that the folks planning the conference chose this hotel