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“Great place” 5 of 5 stars
Review of Hilton Charlotte University Place

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Hilton Charlotte University Place
3.5 of 5 Hotel   |   8629 JM Keynes Dr, Charlotte, NC 28262   |  
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Ranked #17 of 170 Hotels in Charlotte
Clemmons NC, United States
1 review
“Great place”
5 of 5 stars Reviewed August 6, 2013

Staff actually wants to help you, not something you see everyday with business. From getting bags to your room, assisting you lift things, even when you can do it, they insist. Quick and easy check in and check out. Rooms are very nice, the lake view is awesome. Attended an event there for 3 days... had a great time.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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781 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 5, 2013

We stayed at this hotel when we were in town to see a concert. Very close to the Verizon Wireless Amphitheater. Very nice large clean rooms. Hotel staff were very friendly. Would definitely recommend this hotel. Also the bed are very comfortable.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed July 31, 2013

The floor I was staying on, which was an executive level, smelled of cigarette smoke. I reported this. There was a group of people sitting in the hallway at 12:00am talking and laughing. I did not report this, I just turned on the tv to drown out the noise. The ice machine was not working on our floor. I saw a staff member in the hallway and showed him. This was still not fixed almost 24 hours later. For the price I paid for this hotel room I was extremely disappointed and would not recommend nor stay at this location again.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peachtree City, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 31, 2013

A very nice hotel in this area. The rooms were clean and the staff was helpful and friendly. The hotel is adjacent to restaurants and shops and very close to the University. In this area, I did not see many (if any) full service brand name hotels. I would stay at this hotel again if the need should arise.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2013

We had our family reunion July 26-28 at the hotel. It is very spacious and very accommodating for multiple events. The staff were very nice and helpful with all our needs. The hotel is located in the middle of shopping centers and restaurants all within walking distance. I will/would visit the area and hotel again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 30, 2013

Hilton did not deliver this time. Our stay was an overnight stay and glad it was. The full size beds were TOO small and uncomfortable. The best part of the room is the AC worked well. The hotel was JAMMED PACKED with people that evening. People "hanging out" by the check in area that you couldn't even get to it. Bags everywhere, people cutting in front of line & cut off on the way to the elevator. Rudeness was all over the lobby. The room was quiet but you could hear people being boisterous in the hallway late in the midnight hours. The water pressure was terrible. The shower is like a newborn baby boy pissing for the first time. Perhaps we just went on a very busy weekend. Nothing special about the rooms or the hotel. The hallways and carpet looked dingy & old. We could have saved $200 staying at another average hotel. I hope your visit is better. We will never stay there again.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickory, North Carolina
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2013

Wonderful hotel and staff. Great accommodations and location is wonderful. I have stayed here on two occasions and both times have been a delight. The location is perfect. Close enough to the center city, great food, shopping and events. I could see this being a perfect vacation spot for travelers.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Charlotte
#12 Business Hotel in Charlotte
#16 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Official Description (provided by the hotel):
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton

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