The staff at the Charlotte University Hilton go above and beyond to offer excellent and friendly service. It's always a pleasure to stay at this property. During our stay, which is an annual one, we spend four days managing a conference for over 300 college students. During that time, we use many of the conference facilities, the restaurant, the pool, the bar, etc. We, pretty much, have the run of the entire place. The staff is so accommodating and work to show they are happy we've returned and that we are happy both as a unit and as individual customers. It is refreshing in today's hospitality environment. I strongly recommend you give them a visit.