The hotel is located about 20 minutes from the Charlotte airport. It is in a busy area, but as it is on a small lake, it feels peaceful.
My plus/delta comment stems from a comment made by a hotel employee when I asked about running after dark. He strongly recommended that I NOT be out wandering around after dark, other than going around the lake to the restaurants and shops, because it wouldn’t be safe. I did walk over to that area several times after dark and encountered no trouble at all, but I took his advice and explored no further.
The staff is terrific. I don’t think I’ve ever stayed at a hotel where the staff went out of their way to this degree to be helpful and make me feel welcome. Kudos to all.
The hotel is in good shape, with a newly remodeled (really nice) hospitality suite for certain Hilton Honors members. There are usually events up there during the week that you may or may not be able to attend, depending on your HiltonHonors status. The guest rooms look like they may be just about ready for a refresh, although they were clean and comfortable. Each room has a small fridge. Free internet is available, and there is a comfortable work area in each room. Parking is free. Breakfast is not included, but it is available, for a price.
The bathroom was average size with a nice size countertop for your stuff. There is also a shelf under the vanity for everything else, which I really like!
There are many, many fast food and casual places (Chili's, Applebee's, etc) to eat, as well as a couple of very decent restaurants in the immediate area. There are many, many options in a 5-mile radius. (The hotel has a complimentary shuttle that will take you anywhere in that radius.) The hotel also as a quite good restaurant. If you are so inclined, there is a quaint little wine bar just around the lake.
There is a small fitness center, and you can also go get some outdoor exercise on the path around the lake. There is an outdoor pool. There is also a small play area for kids.
Be aware that this hotel has a conference center. The lobby and bar/restaurant can get BUSY. You might want to ask if there will be any conferences going on during your visit. There was a high school basketball tournament/conference going on when I visited, and while it was crowded, the group was well behaved.
When I have business in the Charlotte area, I’d stay here again. If I were visiting for leisure, though, I might opt for something closer to downtown.
The hotel appears to have good sound proofing. My room was in a busy corridor and facing the street...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.