We stayed at this hotel while spending the weekend in Charlotte on a family trip (3 nights). They gave us a very nice corner room on the top floor when they found out we were visiting and really trying to enjoy ourselves (being a Hilton diamond member probably helped a little as well...). Breakfasts were good and the room was clean. Nice walking area including a small lake with some good restaurants in the area.

Great rooms. Great breakfast. Friendly people. Parking is TERRIBLE! We were there for a convention and everything was great. Staff was very nice. There was several things going on and the parking LOT, not garage, was packed.

My family attending a gaming convention at the Hilton University Place for a weekend. The rooms were very nice and appeared to be recently renovated. The beds were comfortable. Every staff member I came into contact with was friendly. I used the fitness room which had a lot of machines and weights. We had the breakfast buffet both mornings. Many options and the food was good. Lots of restaurants in the vicinity. The rooms and common areas were kept very clean. Good hair dryers are provided in the rooms (not the kind that are attached to the wall). We would definitely stay here again.

I arrived at 2 pm to learn no rooms were available. I requested to upgrade and got an Executive Level Room w/a beautiful lakefront view and 2 passes for the deluxe buffet breakfast. What a steal for just $20 more. All parking was exhausted so valet allowed us to self park in valet for no charge. Overall check in was a breeze and the staff were more than friendly and accommodating.

The room and view were outstanding. After drooling over the view, my mother and I walked around the lake and shops. We didn't get back to our room until 8 when we ate dinner. There is so much around the hotel you will not need your car for much.

We arrived back to our room to a massive amount of noise in the hallway between the kids of coaches and the girls sports team who just got back from a game, it was unbareable.

I called management twice. On the second call, I asked to be moved. I knew it wasn't going to get better just because security came on the floor. These kids were going to be up for a while. At first I was told the hotel was sold out and no rooms were available but a few moments later I was told we have a room on the 12th floor. Daniel, the Manager promptly came w/a bellman to escort my exhausted mother and I to our new room. All was well for the night and I was credited my upgrade fee.

The breakfast was plentiful with fresh fruit, juice, made to order omlettes and waffles, and other hot and cold items. You won't leave hungry. It gets crowded on the weekend so plan accordingly and be patient. I opt to eat in the lounge area at the bar.

All-in-all the hotel is fantastic and the staff is exceptional. I utilized the gym one morning and had a pleasant experience. I would definitely return.