We have stayed twice at this hotel, both times for Irish dance competitions. Each staff member we encountered was courteous and friendly, able to help with our needs, even offering a better rate for an extra night's stay. The room (11th floor, executive) was quite large with two queen beds, requisite desk area, and seating. There is a small coffee feature, but no fridge/micro combo, so don't expect to keep food in the room. The bathroom was smallish, especially considering the large size of the room itself, but sufficiently furnished. I would have liked to see rooms on a non-executive floor for comparison, and will make a note of that the next time we visit. As far as the location of the hotel, it is right off I-85 on the north side of Charlotte, near Ikea, the UNC Charlotte campus, and plenty of shopping/convenience areas. Because it is a convention center, there is a great deal of coming and going; sometimes parking is at a premium, but we did not experience that at our event. Valet parking is available, but you can self-park in the surface parking for free. A full breakfast is available; I am unsure of the cost because we received free vouchers, but there is an omelet station and self-serve buffet. All in all, this is a very accommodating hotel with excellent staff and the sort of service you would expect from an urban Hilton hotel.