Booked through United Airlines...First room was missing dead bolt,there was new carpet, but it needed to be vacuumed, bathroom mirror had toothpaste spatters, bathroom floor was nasty, there was mold in shower, moved to another room which was just as bad, but did have a deadbolt. On return trip the room was even worse, the pillows are stained and flat, holes in bathroom wall, paint splatters on floor,unclean all over, microwave was placed where you could not plug it in, the entire bottom of microwave, was saturated in grease, if it had been turned on it surely would have caused a fire. I notified the chain headquarters on our return home, and the hotel directly. Headquarters, has no interest in the complaints, and said to follow up with the hotel. I had complained nicely at the hotel at check out, and followed up with an email. Carlo Yuen(assistant manager) called me and agreed to refund the charges, it took forever to get our credit, and it was for ONE night ONLY. So he was NOT truthful. They also sent a letter for a FREE night, there is no way we would ever return to such an inferior establishment. BE FOREWARNED!!
- Also Known As:
- Quality Inn - Charlotte Hotel Charlotte
- Quality Inn - Charlotte Hotel
- Charlotte Quality Inn
- Quality Inn Charlotte
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