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“Very ice hotel in great location” 5 of 5 stars
Review of Courtyard by Marriott Charlotte SouthPark

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Courtyard by Marriott Charlotte SouthPark
3.0 of 5 Hotel   |   6023 Park South Drive, Charlotte, NC 28210   |  
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Ranked #44 of 170 hotels in Charlotte
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“Very ice hotel in great location”
5 of 5 stars Reviewed December 16, 2013

I spent 1 night at this hotel while in town visiting. I was very pleased with every aspect. The lobby and bistro look like they were just updated. The location was great in South Park Charlotte, very close to a number of nice restaurants and shopping.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 people have reviewed this hotel

Traveler rating
    39
    54
    18
    6
    2
See reviews for
32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • German first
  • Any
English first
Columbia, South Carolina
1 review
1 of 5 stars Reviewed December 8, 2013 via mobile

Front desk staff was very very unclear as to which door I should enter to go to my room. Entered door she described. Wrong! After I carried all my belongings in. Went to front desk. She was very condescending about what her instructions were. Go to the next doors can't get in. Call toll free line get cut off call again they only take reservations can't help. Marriott customers service has just gone down hill and There occupancy seems to be off...that must be why!

  • Stayed December 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin K, Assistant General Manager at Courtyard by Marriott Charlotte SouthPark, responded to this review, December 10, 2013
tangotraveler5,

Thank you for taking the time to review our hotel! I am sorry to hear that your stay did not meet your expectations. I apologize about the misunderstanding regarding which door is best to enter into the hotel I will work with our front desk staff to ensure that we are giving proper director to our guests as to where to park and enter the hotel that is most convenient and how we interact with our guests. I will also follow up with the toll free line to get them to transfer guests to the hotel so that we can assist you on property since they are unable to help with the situation. Again, I apologize that your experience here did not meet your expectations and hope that you will give us another try next time you are in Charlotte.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston Salem, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 1, 2013

When i first arrived around 4pm I was told that my room wasn't ready it would be ready in 15mins. Now, when I booked I booked the suite. So in 15mins I walk up to the room to see that the room hasn't been started on yet. The maid tells me going to be 15-20mins. I walk back downstairs to let the front desk know, and they acted as if,''Oh well". They had a very stern look on their face as if they weren't going to comp. anything not even extend my checkout time because of this. So, after the attitude i got from the front desk i go back upstairs to see that the room was just attended to. So from the time i walked in the hotel to the time i was able to get in my room, 45mins of my time was wasted. I didn't like that fact at all. The hotel emails me ask me about my stay and I told them the same thing, only to get no reply back as if they could care less. So, this will be the last time i stay here. It's a shame because this is one of the better hotels I have stayed at. Bed was great had a balcony in my room, but oh well. Never again. Just give my money to another hotel chain.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Justin K, Assistant General Manager at Courtyard by Marriott Charlotte SouthPark, responded to this review, December 3, 2013
Dante,

I want to apologize for the delay in getting into a clean room on your recent visit as well as the delay in our response to you. This is certainly not normal for our hotel. I will review with the front desk staff to make sure they are treating our guests appropriately and ensuring that rooms are available as needed. I hope that you will give us another chance to meet your expectations on your next visit to Charlotte.
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Top Contributor
184 reviews 184 reviews
15 hotel reviews
Reviews in 52 cities Reviews in 52 cities
92 helpful votes 92 helpful votes
5 of 5 stars Reviewed November 11, 2013

Extremely happy with our stay- we will be back!

Check in was extremely fast (took less than 2 min) and the lobby was very welcoming. The bistro/Starbucks was great as well.

The room was clean, spacious and the bed was amazingly comfortable. Having stayed at many other Marriotts, this one by far had the best beds.

The best part was the location. Right near everything we needed including a mall, great restaurants and shopping, minutes from downtown and the interstate- really couldn't ask for a more centrally located, yet quiet hotel.

Top notch service, great room, and excellent location. Doesn't get much better than that.

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellsworth, Maine
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 23, 2013

Traveled to Charlotte for a wedding. Loved the City, enough traffic lights and easy traffic so we were not hurried (always a stop to help us keep our bearings!) We have stayed in Marriott's from California, Hilton Head to St. Thomas and in between. This was the best -- very friendly, helpful staff from the moment the door was opened for us and we were welcomed in. The restaurant/bar was superior AND after our first visit we were called by name for the rest of our stay. I really felt at home. The courtyard was a great place to have a cup of coffee or a drink. Shops and restaurants just outside the courtyard were 1st class. The rooms were Marriott clean and appointed, excellent. Didn't realize some rooms have balconies until checked in but would ask for one in the future. We will go back.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Smithfield
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 4, 2013

I just returned from a business trip in Charlotte. The meeting was in the South Park area of town which led to to stay at this Courtyard. It had been several years since I had visited this property. I was very pleased with the stay. Although the building is not new, it has obviously been renovated and was extremely clean. The new lobby is well appointed and offers a number of nice touches, such as private flat screens in the restaurant area. Most significantly, the level of service was outstanding. From the front desk to the housekeepers, everyone had a friendly service orientation. I will be back and would highly recommend this property.

Room Tip: The first floor was very quiet.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burke, Virginia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 30, 2013

Came down for the Giants Carolina game and stayed at this Courtyard and it was worth every penny. Had a great time as the lounge area had a big TV screen to watch college football, had free wifi, bar area with reasonable prices for drinks which was a plus. Room was clean and spacious and nice flat tv with great reception. Hotel only 4 miles from Panthers stadium. A Panera very close to the hotel for when you get hungry. Just a good choice for staying and going to a Panthers game. A fun weekend all the way around.

Room Tip: Great hotel , would recommend it to family members
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Charlotte SouthPark

Address: 6023 Park South Drive, Charlotte, NC 28210
Phone Number:
Location: United States > North Carolina > Charlotte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#37 Family Hotel in Charlotte
#46 Business Hotel in Charlotte
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Charlotte SouthPark 3*
Official Description (provided by the hotel):
Courtyard Charlotte SouthPark features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect. provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Less than twenty minutes away is the Charlotte airport (CLT) and within ten minutes is Uptown Charlotte, Historic Charlotte and the Charlotte Convention Center. The SouthPark Mall, Bank of America Stadium, and Charlotte Bobcats Arena are also within close proximity to our Charlotte hotel. ... more   less 
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Also Known As:
Courtyard By Marriott Charlotte Southpark Hotel Charlotte
Courtyard Charlotte Southpark
Charlotte Courtyard
Charlotte Marriott

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