Stayed here to visit friends and its updated over last year in the front lounge area with a modern bistro style restaurant with healthy food choices and a gym with free weights. Rooms are atill a bit dated. Small resort style pool area.

We stayed at this property for 3 nights on a weekend. The property looks maintained, it's in a wonderful area full of high end dining and shopping. The rooms were good size for no more than 3 or 4 comfortably, nice balcony and the food was delicious. The roomservice was wonderful, whenever we needed shampoo, more towels or whatever. Front desk, needs some work. Young people working who just had mediocre communication skills. The ONE thing that really got me, was they dont serve breakfast until 7:30 on the weekend. 7:30! People are up and on the way out before then, so maybe start it sooner and extend the hours. Complimentary newspapers, coffee, internet and printer, fax service, which I personally used. This location is more for overnight or business. Overall, worth the stay, but should be priced better.

Courtyard used to be a brand name you could depend on for quality. However, in recent years, Courtyard has become the brand within Marriot that has received the most neglect.

This Courtyard falls into that category. This hotel has major issues for anyone that would consider this hotel for business or pleasure that wants anything better than low quality for the price.

Biggest issue: Internet / wi-fi speeds. Speeds of this hotel are 0.4 mbps and lower. It regularly took 10-15 seconds per page to load, OFTEN 30-60 seconds per page. This is totally unacceptable. This issue has been reported on Trip Advisor for YEARS and yet there has been no improvement. This shows serious disregard for customers by management.

The layout of courtyard rooms was 'updated' a couple of years ago and the bed was moved off the wall adjoining the next room to the wall adjoining the closet. Problem is now the TV is directly to the left of the bed, forcing you to have to turn you're heard almost at a 90 degree angle to watch TV. This becomes extremely uncomfortable after about 15 minutes.

CONS
TV selection is poor, about 40 channels - mostly news and sports. They don't even have the weather channel, one of the most important channels for those travelling.
As part of the 'update' the bedding was changed - it is now extremely thing bedding. If you like to keep the room cool and use the bedding to keep warm, you are out of lock.
No microwave in room.
Bed is a very unsupportive mattress - like a giant sponge.
No free continental breakfast. Luckily, there is a Starbucks, Panera Bread Company, and Original Pancake House a short drive from the hotel.

PROS
Location: The hotel is close to a small-medium high end shopping mall, restaurants, grocery store, and movie theaters, and is not too far from uptown (downtown) Charlotte. The area around the hotel is office park and residential, so the area is quiet.

Bottom Line:
If you are a business traveler or leisure wanting a modern hotel with good quality internet and TV, do not stay here - this hotel will not meet your needs.
But, if you are simply looking for a basic hotel for a night's sleep, in a good location, and don't expect much from the hotel - this hotel will be fine.

Marriot needs to decide soon, though, what the Courtyard brand will represent in the future. Courtyard has become the brand of neglect within the Marriot family and not deserving of the Marriot name.

I stayed at this hotel the week of April 23rd. I was there two days and stayed there because of the part of town. A great part of town, however, this Courtyard suffered from a number of problems. First- their wi-fi was not supporting the people staying there. I could not get online to do my work. Also- I could not get a cell signal in my room. So- I literally had to leave the hotel to do my work- after my work day. If you're a traveling business person you know that you spend the day in appointments and meetings. THEN you go to your hotel to do your work (everything else you could not get to during the day). All I ask is a connection, clean room, and a comfortable bed. They had 1 of those.

When I asked the front desk if there was a problem with the wi-fi, she gave me a well-trained Marriott smile and told me that she was sorry, but they are having some issues. Well....I suspect I was not the only one pissed off. And, with the DNC coming to town, I suspect they'll need to get the broadband upgraded. But....the pillows and mattress are still an issue. What is it about Marriott and their pillow troubles? How does Starwood get bed comfort so well, and Marriott cannot seem to figure it out at all? After all- we are there to sleep.

Anyway- I could not do my work. Could not sleep. So, finally, on my last day there I came back to the hotel midday to get lunch. I was between appointments and I figured I could take advantage of the new "Bistro" they kept selling to me while I was there. (full menu- remodeled front area). So I got there at 1pm, only to be told with a Marriott Smile: "I'm sorry, we don't serve lunch at the Bistro. Only breakfast and dinner." OK then.....no food, no sleep, no work. Cannot think of another reason to ever stay there. That's just me, but frankly, I've to too many choices out there and some of them get it. Frankly- I've been a Courtyard fan for years, but they have become a shell of what they were. I know many of them look better since they've been remodeled, but they've been met and passed by a number of other brands now. Shame. Marriott used to have this down.