Courtyard used to be a brand name you could depend on for quality. However, in recent years, Courtyard has become the brand within Marriot that has received the most neglect.
This Courtyard falls into that category. This hotel has major issues for anyone that would consider this hotel for business or pleasure that wants anything better than low quality for the price.
Biggest issue: Internet / wi-fi speeds. Speeds of this hotel are 0.4 mbps and lower. It regularly took 10-15 seconds per page to load, OFTEN 30-60 seconds per page. This is totally unacceptable. This issue has been reported on Trip Advisor for YEARS and yet there has been no improvement. This shows serious disregard for customers by management.
The layout of courtyard rooms was 'updated' a couple of years ago and the bed was moved off the wall adjoining the next room to the wall adjoining the closet. Problem is now the TV is directly to the left of the bed, forcing you to have to turn you're heard almost at a 90 degree angle to watch TV. This becomes extremely uncomfortable after about 15 minutes.
TV selection is poor, about 40 channels - mostly news and sports. They don't even have the weather channel, one of the most important channels for those travelling.
As part of the 'update' the bedding was changed - it is now extremely thing bedding. If you like to keep the room cool and use the bedding to keep warm, you are out of lock.
No microwave in room.
Bed is a very unsupportive mattress - like a giant sponge.
No free continental breakfast. Luckily, there is a Starbucks, Panera Bread Company, and Original Pancake House a short drive from the hotel.
Location: The hotel is close to a small-medium high end shopping mall, restaurants, grocery store, and movie theaters, and is not too far from uptown (downtown) Charlotte. The area around the hotel is office park and residential, so the area is quiet.
If you are a business traveler or leisure wanting a modern hotel with good quality internet and TV, do not stay here - this hotel will not meet your needs.
But, if you are simply looking for a basic hotel for a night's sleep, in a good location, and don't expect much from the hotel - this hotel will be fine.
Marriot needs to decide soon, though, what the Courtyard brand will represent in the future. Courtyard has become the brand of neglect within the Marriot family and not deserving of the Marriot name.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 31, 2012
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Thank you for your feedback on our hotel. We always use our guest’s feedback to try to better our hotel to better service our guests. We have been made aware of our internet connectivity issues. We have been in the process of getting this fixed, as we know how important it is for our guests to remain connected & productive while they are away. By early July, our internet connectivity speed will be 10 times faster that it currently is.
Our lobby recently was renovated in April 2011 to include the new Courtyard Bistro, designed with the business traveler in mind. The Courtyard Bistro has been designed to give travelers a space that provides the flexibility to work, relax, eat, drink & socialize all in one spot. The Courtyard brand does not offer a free continental breakfast, but the Bistro gives our guests the options purchase a variety of breakfast items ranging from Starbuck’s Coffee to French toast that is made fresh just for you! In addition to the Bistro, we also have The Market that is available 24/7 for guests to purchase supplies, drinks & food items. The Market is also complete with a microwave that is always available for guest use.
The Courtyard SouthPark will be undergoing another renovation beginning early 2013 to update our guest rooms. This renovation will be complete with all new room furnishings.
Paul, thank you again for your feedback. We do hope you choose to stay with us again on your next trip to Charlotte, as we are in the process of fixing these areas that are critical to our guest’s satisfaction.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.