I stayed here for a couple nights on a business trip. This hotel needs some updating in the common areas and in the rooms. However, the staff was helpful and the room was clean, so it was not a terrible stay. It's just that compared to other Courtyard establishments, this hotel could use some refurbishment.

I don't usually write short reviews. But sometimes less is more!

There isn't a whole lot I can say other than this hotel is EXACTLY what I expected for a Courtyard property.

This is an "older-style" design with a central pool and courtyard. As I requested, I got a room facing the courtyard and had a nice balcony. The rooms are updated with very comfy beds.

The cleanliness, service, comfort, etc were nothing more but nothing less than they should have been.

Would gladly return here - it's a GREAT location that's really central to everything.

My wife and I do a good deal of traveling and stay at hotels quite often. During a stay, you can get a pretty good feel for how well a hotel is managed.

It only took one day (out of a 4 day stay to visit our kids) to figure out that the people that manage and staff this hotel do not have a clue what they are doing.

Whoever picked the spot to put this hotel did a good job because it is centrally located and there is easy access on and off I-77.

That is where the "good" ended.

Here is a recap of our stay:

1. Internet in the room is a joke. No WIFI and modem connection speed so slow that it is totally worthless.

2. You cannot hook up in the business center because it is dirty and loud. The front desk staff provide the majority of the noise. They have extremely poor customer service skills and apparently do not care about their jobs.

3. The housekeeping staff appeared to follow the lead of the losers at the front desk. Apparently, getting your room cleaned by 3:30 in the afternoon was acceptable (its inexcusable when the hotel is not full). When we complained the front desk staff repeatedly hung up the phone on us. When we called the switchboard, no one answered half the time.

4. "Free" coffee in the lobby area was never fresh and was always luke warm. The coffee area was never picked up and was disgusting by the end of the day.

If you think that you are getting a good deal by staying here, make sure you bring your patience and a good vacuum cleaner.

We were in Charlotte for a wedding and chose this hotel because of its central location to relatives homes and wedding reception. We could not have been more pleased. Everyone who works there was so friendly and accomodating. We stayed in a queen suite because we have 4 small children and it was very spacious and clean. The breakfast was delicious with enough options to please all. We used the laundry facilities and both washer and dryer worked great. There is a very clean and comfortable exercise room with several tv's and cold water. We enjoyed the pool each day which was clean and a good size. There is a gazebo just off of the pool with additional outside chairs where we had dinner and a small birthday party for our 6 year old. The hotel is well kept, quiet, and in a good location. I would reccomend it to anyone who would like a worry free stay away from home.