A major selling point of the Marriott Courtyard brand is free internet access in rooms. I dare you to successfully use this feature at this property. The transmission speed is so slow in the room that the service is useless. The result is competition for the sole terminal in the "business center" off the lobby and for the limited space at the outlets in that area. Users were bringing laptops into that area to directly connect via cable. WiFi connection in the lobby area was very slow. Being hard wired was the way to go. It has been years since we have experienced such miserable internet access in a hotel room. Given that the hotel underwent a major renovation recently, there is no excuse for this problem. The hotel "engineer" spent a fruitless hour in our room and divulged that it is a major problem throughout the hotel. In fairness, I must report that the "engineer" did his best and did provide access to the "Elite" members work area. Sadly, internet service was poor in that facility. The contracted tech support informed us that ithe problem lies with the modems in the room.

Working in the "business center" can be problematic due to noise. The center overlooks the large TV area. The TV is always on and the volume is high. Check -in and the breakfast area are also immediately adjacent to the "business center". The staff provided the majority of the noise. They are rowdy. I've never been in a hotel where the front desk staff behaved in such an unprofessional manner. Individuals, possibly personal friends, kept coming and going to much shouting and laughter. One staff member had child care issues and was accompanied by a young , vocal child. Currently, I am overhearing a very loud conversation between two staff members discussing painting issues. Clearly, staff training has been lacking.

The closest sit down restaurant appears to be a Ruby Tuesday on the other side of I77. When I requested information on suitable restaurants, I was directed to the Carolina Mall, which is about a 5 minute drive in distance, but took closer to 30 minutes due to traffic. Going downtown would be a better choice or head in the direction of the South Town mall.

I had to take a quick trip to Charlotte last week on business, and the corporation I work for doesn't give you much flexibility regarding which hotel chain you stay at. In Charlotte, the Courtyard Arrowood was the hotel of no-choice.
I was pleasantly surprised by the hotel. Everything was clean, the staff was friendly, and there was even a complimentary copy of USA Today waiting outside my door the next morning.
Overall, not much of a "wow" factor but maybe when you are traveling on business, your expectations are set much lower since it's someone else's nickel.
There was no free wi-fi, which I found a little odd given the hotel obviously caters to the business traveler. Also, there was no continental breakfast but the hotel was right next door to a Starbuck's. The room did have all the standard amenities: cable TV, ironing board/iron, hair dryer, fluffy towels, and clean sheets.
Overall, very clean but not memorable.
Oh, did I mention that a police officer hangs around the lobby at night? Not sure why, but I think I heard there had been some robberies in the hotel parking lot, thieves looking for GPS systems in the rental cars.

I booked this hotel through Marriott rewards. It is very clean and nicely decorated and landscaped. I didn't see any rough edges - it seemed to sparkle, really. The staff was friendly and helpful. We had a room with a balcony facing the garden, which was attractive, as well. This hotel is located in a cluster of Marriott properties with restaurants close by and in close proximity to Ramblewood Park. Located not far off the highway, it is quiet and convenient. I will definitely stay here again.

I was stranded at Charlotte during the weekend of the 17/18th of March due to weather delays and computer problems. I was quite pleased to be able to secure a hotel room at a reasonable price when many properties around the airport were booked solid.

The hotel is not particularly close to CLT. It was a 20 minute/$20 taxi ride away.

This particular Courtyard has seen the major upgrade that has been going on chain wide. This includes the upgraded lobby with free access computers, and the newly redesigned rooms with new mattresses and linens.

My room was located on the ground level facing outside. If I had been picky I would have preferred a high floor facing the courtyard, but at the time it was not a priority. The room had a king-sized bed, a full-sized sleeper sofa with coffee table, and a large work desk with a comfy chair.

Like all new Courtyard rooms, the arrangement is a bit different than usual with the bed on the wall backing the bathroom. So if you like watching TV in bed you'll be looking sideways. But there is a sofa in the room.

The hotel staff was friendly. Check-in was quick and easy. As I was without my checked-luggage, they were glad to give me a few toiletries for my one-night stay.

I couldn't really tell much about the hotel's location. As far as I could tell it is a typical suburban office park/adjacent to the interstate location. There were several restaurants within walking distance of the property. However they were all closed after 10pm on a Saturday night. The local pizza places do deliver to your room should you get hungry.

Overall I was quite satisfied with my stay and appreciated the fact that the lobby has computers(well just one) available free of charge. It was useful to be able to check emails and flight information.