I stayed at this hotel June 25 - June 28th for business / leisure with my family. The curb appeal and lobby is great and it makes you feel like you will be at a 4 star hotel. Well looks can be deceiving. Initial reaction to the room was "this is interesting decor". It was very DARK and GLOOMY. When you have black furniture, you need a lot of light. Here is the breakdown. BATHROOM: Bathroom is too small, too dark and has too much sink above counter. If the water is turned on too quickly, it will splash on top and run-off on the counter. If you have clothes on the counter then they will get wet. There is no place to hang up your clothing in the bathroom. The hook is outside of the bathroom near the closet well. Not convenient if someone else is in the area making coffee. The shower does not have a shower door or curtain. Their is half of a glass solid door. I guess this is their version of saving water because you have to stand close to the shower head to get wet, turnoff the water, soap up and rinse off to keep the water from getting the floor wet. Well, that doesn't work. The water drainage is very slow so all your dirty water settles on your ankles. Not enough towels. HOUSEKEEPING: Called for extra towels and pillow and after 2 hours still didn't get them so went to sleep. RESTAURANT: Service was lousy. You ask for coffee and they bring you cold coffee. The kids went in for breakfast they were not ready. There was a line waiting with kids on line first and they were the last to be served. POOL: Never open when they should be and maintainence was done during the time it should open during a busy weekend. Pool didn't open until 3pm and closed at 6pm. PARKING: You pay for self-parking. Park on the 2nd level to get to the lobby. If you park on the first level, you have to walk up a flight and it is a long walk. So if you are with someone elder, this is not a good for them. You should get the parking pass for unlimited entry which is about $30 depending on how long you stay but check your credit card statement when you get home immediately because I was charged $30 and then $210. BELL HOP: There are only 2 dollys for bell service so if you are in a rush to leave make advance plans. Good luck with that. VENDING/ICE: Stayed on the 8th floor and no vending or ice machines., Have to go down one flight. SHUTTLE: Drop-offs only and no pickups. Be prepared to walk, bus it or cab it. LOCATION: The area is nice. However, there is no place to eat and the closest restaurants Quiznos and a Cafe are not open on weekends. You have to go to E. Trade Street or N. Tryon St for decent food because the hotel restaurant is not an option. AMENITIES: Their is no microwave or refridgerator so you can't heat up left overs and if your require medication that needs to stored in a cold environment bring a cooler. OVERALL: After driving 10hrs from NJ, I would have love to call this place home away from home and I can't. STAY AT YOUR OWN RISK.
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