OK, this is one of those very few times that you get more than you expect for your money....really so good that I am hesitant to rave on because it strains believability. This place is the cleanest hotel I've ever stayed in. The best beds BY FAR. I just couldn't get over it.

I had to sort of learn how to do this hotel. Check in was smooth. They were able to give us adjoining rooms. One had two queen beds and one had a great king....the rooms were more than adequately sized and very comfortable. The decor is odd, but very comfortable and I like bright colors (good thing). Great big screen HD TV's and all the electronic stuff to go with it...also internet access, etc. Very nice bath with premium towels. Coffee in room but under cabinet....plenty of electrical outlets. Wall Street Journals in the lobby and USA Today in the elevator landings.

The fitness area was supurb, and again, immaculate.

Initially I was a little put off by the restaurant. We were all going down for breakfast and I thought to myself that it was way overpriced...so we went to the Original Waffle House down the street a little (excellent, really). I reviewed it a little more though and it was really more how the menu was presented, not nearly as bad as I thought at first. I also didn't understand how they could charge ($1.50) for a cup of coffee (I sort of was looking for a cup very early without wanting to go in....) but I broke down and got one and considering all the value I was getting elsewhere it was OK. We did go in for breakfast eventually and it was reasonable as long as you shopped the menu a little and the Chef was on scene and was very concerned we were happy. We order continental breakfast and it was extensive...again more the I expected and a delight.

Perfectly located across from the deluxe Southpark Mall. (Nordstrom, etc)

LOTS of restaurants close by.

Parking mystified me a little at first, but there is a parking garage adjoining the hotel in the rear, very convenient.

My son lost his phone and we didn't realize it until after we left. We went back to get it....and thinking they wouldn't try hard enough to find it I went upstairs on my own initiative...the head of housekeeping and the room attendent were down on the floor on their hands and knees looking for it.
Way above the call of duty and I think this is the way the whole place is run.

Lovely hotel with very helpful & personable staff. Not near downtown but near great upscale shopping & dining options. Great setup in the room for internet & TV options. Very nice linens & terrific bed. Only pool is an indoor pool, which I wished was outdoor. Nice little workout room with fresh, iced lemon water for the guests - a nice touch. Very nice place to stay when in Charlotte - you won't be disappointed.

This is a wonderful hotel. The hotel decor is very tastefully done and very upscale. The deluxe rooms are small, but very well appointed. It is walking distance from the South Park Mall, Symphony Park and the Cheesecake Factory Restaurant! Will definitely stay again!!

Have stayed here a couple of times. Rooms and decor feel recently updated. Nothing spectacular, but consistent, nice hotel with great Southpark location.