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“Great Retreat!” 5 of 5 stars
Review of Renaissance Charlotte SouthPark Hotel

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Renaissance Charlotte SouthPark Hotel
3.5 of 5 Hotel   |   5501 Carnegie Blvd, Charlotte, NC 28209 (Barclay Downs)   |  
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Ranked #7 of 171 Hotels in Charlotte
Certificate of Excellence
Brecksville, Ohio
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
“Great Retreat!”
5 of 5 stars Reviewed yesterday NEW

What a great retreat we experienced at this Marriott property. My other half and I were in town for one night and elected to stay at the Renaissance because comfort was the priority. We'd driven for a good part of the day- and were very pleased to be greeted warmly by the staff. Our check-in was quick and we were able to get comfy in lightening speed time.

Our room was up to the typical standards of other Renaissance hotels we've stayed at around the country-beautiful décor, a comfortable bed and an awesome shower. And, it was also in a fabulous location, there were a lot of great places to eat and shop in walking distance. Next time, we plan to stay here a few nights to explore the area.

The deco was absolutely beautiful in the lobby and other common areas. The outdoor lounge area was very tasteful and the gym was just right..cardio and strength training equipment as well.

The parking is a little odd...some parking in the front and on the sides, but the majority of it is behind the hotel in a garage…. but it connects to the back of the hotel and it was free!! Which isn't always the case at the high-end Marriott hotels. In Atlanta, we pay $30.00 per night for parking at the “W” and Ritz and this hotel was comparable to both.

The bar was great and I was able to get a night cap from a friendly barkeep.

I'd definitely stay again..it was exactly what we needed after a long day and an impending early start.

Room Tip: Wine list offered several great ecletic wines...
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Mebane, North Carolina
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently attended a wedding held here and I have to say their staff is amazing. From accommodating all of the little bumps (or big bumps) that come along with a wedding day, Erin, their wedding planner was AMAZING and calm and did everything with a smile. The wedding ceremony was beautiful, the reception room looked amazing, the bride got ready in the Queen Charlotte room which had a mini bar (also amazing). Rooms were clean and spacious.

  • Stayed May 2015, traveled with friends
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a retro-chic style all its own. From the bright orange chairs atop an olive-green shag carpet to the open air fountain; this place reflects the surrounding youthful exuberance typical of uptown Charlotte and the whole SouthPark area. Each night, we were treated to a European-style fusion hors-d'ouvres with champagne in the lobby. The staff, while young, were attentive and enthusiastic. I would definitely recommend this hotel for any business traveler or just a weekend getaway.

Room Tip: Not much of a view from the room with all the construction going on; otherwise every room is exquisi...
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  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, 1 week ago
We are excited to hear how much you enjoyed your stay with us. Our “spun chairs” are always a guest favorite; hopefully you were able to experience a twirl! Thank you for recognizing our attentive staff and the enjoyable welcome amenities each night. We appreciate your recommendation and we hope you find your way back to SouthPark for another amazing visit!
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New York
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff was very helpful and the facility was modern and clean. It is in walking distance of multiple restaurants and the mall. While the breakfast area was nicely designed and the service attentive, the food was mediocre.

  • Stayed May 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, 1 week ago
Thank you for taking the time to share your experience with us, we’re glad you enjoyed the property and ideal SouthPark location. We will share your comments about our food with the Kitchen so we can work on improving our options. We hope to have the opportunity of hosting you again!
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Lake Worth, Florida
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our weekend stay was so wonderful in this lovely, spacious hotel. The breakfast was delicious and the staff friendly and service oriented… provided complimentary popcorn. The only niggle was construction ongoing near our room for 8 hours both Sat & Sun. It was unpleasant & we would have appreciated not being placed so near the noisy nuisance on our romantic getaway.

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, 1 week ago
We love hearing about enjoyable experiences! Our restaurant will appreciate your kind comments about our food and service. We do apologize for the disturbance from our construction by our entrance way. I’ll share your suggestions for improvement with our team in hopes that we can prepare with better accommodations. Thank you for reviewing our property and we hope to see you again!
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Kingsport, Tennessee
Contributor
19 reviews 19 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Centrally located and great perks. Staff was very friendly and accommodating- will go there again without hesitation! Although they were having the front of the hotel Check-In being replaced and blocked the staff did as much as possible to make it less an annoyance.

Stayed April 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, 2 weeks ago
We are happy to hear how enjoyable your stay with us was! We are sorry for the inconvenience of the construction but appreciate knowing that it did not affect your stay. Our Ambassadors will value your kind comments about their assistance and accommodations, as well. We look forward to your return and hosting you for another amazing stay!
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Maitland, Florida
Top Contributor
119 reviews 119 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I will start off by saying that the only reason this property gets 3 stars is because of the location. It is very close to the shopping mall and has a number of dining options. It is also just a 20 minute drive to Uptown. The property has done a good job at updating their decor. It was vibrant and had a CHIC feel. However, the service was poor. There are many opportunities for improvement. There were hiccups during check-in and I also overheard a staff member speaking to another guest in a way that was not professional. The housekeeping staff did not come to service our room until nearly 6pm one night which is unacceptable. I also observed stains on the bed linens, the toilet worked poorly, and toiletries in the bathroom that were used (ex: lotion bottle was nearly empty--everything should have been brand new and unused). The property needs to do a much better job on the service aspect all around. Again the location was great but factoring in everything else, I do not desire to return to this property. I was really disappointed to see that a Renaissance/Marriott property was being managed and serviced this way.

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, 3 weeks ago
We appreciate you sharing your experience with us. While we’re happy you enjoyed our ideal location in SouthPark, we regret to hear that the rest of your trip was not as enjoyable. As we pride ourselves on our customer service, it is very uncharacteristic of our Front Desk to talk unprofessionally to a guest and we apologize for the incident, along with your guest room issues. We depend on our guests’ feedback to help us improve our property which is why we value you sharing these details with us. If you would like to discuss further, we would appreciate you contacting our property directly so we can ensure this was an isolated incident. Despite your unsatisfying stay with us, we hope the remainder of your trip to Charlotte was enjoyable!
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Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#2 Business Hotel in Charlotte
#6 Family Hotel in Charlotte
#6 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
Reservation Options:
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance

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