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“****Best part of a Bad day*****” 5 of 5 stars
Review of Renaissance Charlotte SouthPark Hotel

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Renaissance Charlotte SouthPark Hotel
3.5 of 5 Hotel   |   5501 Carnegie Blvd, Charlotte, NC 28209 (Barclay Downs)   |  
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Ranked #7 of 171 Hotels in Charlotte
Certificate of Excellence 2014
Tampa, Florida
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“****Best part of a Bad day*****”
5 of 5 stars Reviewed July 21, 2014

My co worker and I missed our flight and had to stay overnight in CLT. The airline put us up in this hotel and could not have been a better experience!

The beds were very comfortable and the hotel was beautiful!

The check in staff was fabulous!!! This hotel truly focus on customer service!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, July 25, 2014
We know it’s stressful when things don’t go to plan but we are honored to be the better part of your bad day. Thank you for taking time to review our hotel and appreciate our attentive Ambassadors and great customer care!
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563 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Pittsburgh,PA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 20, 2014

This is a beautiful hotel. We were lucky enough to be greeted by Danny upon our arrival. His friendliness and attentiveness certainly added to our wonderful experience. The hotel is very clean and the beds are comfy. It's close to the Southpark Mall and many restaurants. We were very pleased with the experience and would absolutely stay here again. Thank you Renaissance, and thank you Danny!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, July 21, 2014
On behalf of Danny and our team of Ambassadors, you’re welcome! We appreciate you taking the time to review our hotel and acknowledge our property for its attentive staff, accommodating location and comfortable guest rooms. We are anxiously awaiting your return!
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Raleigh, North Carolina
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 18, 2014

As soon as you pull up to the Renaissance South-Park you know you're going to be in good hands. The Bellman are incredibly friendly and quickly brought my luggage to our room. We had just spent a few days at the beach and he let us know they had a washer dryer for guests, free of charge. The front desk was always greeted you. Did not indulge at the bar or restaurant but the ambiance looked great. The rooms were clean and nicely decorated. I would definitely stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, July 21, 2014
Thank you for taking the time to share your positive experience with our hotel and Ambassadors. We’re happy to hear how accommodating you found our guest rooms and amenities, such as the washer and dryer machines on property. We look forward to your return and hope on your next visit with us you are able to enjoy Flagstones, our restaurant.
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed July 16, 2014

Walking into this hotel is like walking into a spa. Danny holds the door and welcomes you with a smile (he's great!), the ladies at the front desk check you in efficiently and politely, and Kat serves you dinner and drinks with friendly, excellent service. The ambience of the lobby is amazing. You literally want to lounge and absorb the amazing atmosphere. The rooms are comfortable, quiet, clean. After a long day of working, staying here is a dream. I really felt taken care of and cared for. I will stay here again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, July 21, 2014
We truly appreciate knowing that you feel taken care of and compare staying with us to a dream. Your kind comments about Danny, Kat and our Ambassadors at the front desk will be shared with the team; it’s a special treat when we can recognize specific associates and departments within the hotel for their hard work. We look forward to future opportunities of hosting you at the Renaissance SouthPark and continuing to impress you.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 12, 2014

I have stayed at this hotel for business and pleasure. Each time, they have taken good care of me. The staff have been pleasent upon arrival. Rooms are always clean and inviting. Ambiance sets the tone for the stay. I haven't eaten at their restaurant, but there's always many people there. Restaurants are walking distance from the hotel. The surroundings aren't suspect, but rather comfortable.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, July 15, 2014
It’s always great to read a review from a returning guest, makes us feel confident in our Ambassadors and their service. We appreciate your positive comments about our reception area, as well as the SouthPark area we are located in. Thank you for taking the time to share your feedback with us and hopefully on your next visit you will have the opportunity to try our Flagstones Restaurant!
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North Carolina
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 11, 2014

This hotel is located in a nice area, primarily in a business park. Located near many dining options. The lobby was warm and inviting. Found the room to be clean and well organized. The bathroom was a nice size and the amenities were wonderful. I had the king executive corner room. Location of room was quite. The beds were extremely comfortable. A microwave and single serve coffee maker was in the room. Complimentary Starbucks coffee was offered in the lobby every morning. The bar was a fun place to hang out after a long day of meetings. Staff very friendly. Ate in the restaurant twice, nothing really to rave about, normal hotel food, in my option. The indoor swimming pool was nice, a little small but good for a quick dip to cool off. The valet service was quick to retrieve your automobile when you needed to leave. Alan the valet was always smiling and always greeting you with a warm smile and with a good morning or good evening. Complimentary wine is served from 5-7 as well as infused water. The only thing that I did not like was that the scent coming from the air vents was a over powering which caused me to have a slight headache. Over all, this is a great hotel with exceptional staff who is willing to assist you with what ever you ask. I will be staying here again, when in the Charlotte area. As a matter of fact, I will be staying here again mid August. I would highly recommend this hotel for both business and leisure travelers alike. Thank You Renaissance for a fantasic stay. See you in August.

Room Tip: The corner rooms tend to be quieter and larger. Arrive around 5 for the complimentary wine and infu...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, July 15, 2014
Thank you for offering your high recommendation of our property and we’re excited to know you’ll be returning soon! We appreciate hearing how much guests enjoy all the different things we have to offer on property, such as the indoor pool and complimentary coffee in our reception area. It’s also a personal pleasure to read reviews about specific Ambassadors, such as Alan; he is an asset to our team and will appreciate your comments about his gracious attitude and willingness to serve our guests. We look forward to seeing you in August!
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Kingsport, Tennessee
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 11, 2014

We stayed at the Renaissance Southpark this past week for several days. I was impressed with the friendly, helpful staff and the hotel is beautiful. We had a room with an indoor balcony. This was great for my kids because they were spending a lot of time in the room with grandma while I was away for a business meeting. The indoor pool is nice as well.
The rooms are very clean and well maintained. No issues at all. The lounge area is lovely and worked well for business travel and meetings. The funky chairs are great! Excellent stay.

Room Tip: Indoor balcony if possible. It overlooks the lounge/atrium area.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, July 15, 2014
It’s great to hear that your extended time with us was impressive and enjoyable. We appreciate your compliments on our guest rooms, indoor pool and even the funky chairs! Thank you for taking the time to share your experience with us and we hope to have future opportunities of hosting you!
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Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#2 Business Hotel in Charlotte
#6 Family Hotel in Charlotte
#6 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
Reservation Options:
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance

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