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“Modern, vibrant hotel with a central location.” 5 of 5 stars
Review of Renaissance Charlotte SouthPark Hotel

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Renaissance Charlotte SouthPark Hotel
3.5 of 5 Hotel   |   5501 Carnegie Blvd, Charlotte, NC 28209 (Barclay Downs)   |  
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Ranked #9 of 170 hotels in Charlotte
Abingdon, Virginia
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
“Modern, vibrant hotel with a central location.”
5 of 5 stars Reviewed March 16, 2014

Family movie and pizza getaway package was a perfect weekend escape with the family. The indoor pool (on the chilly side) was an added bonus for the kids. Close proximity to shops was a retail therapy bonus for mom. The included breakfast was convenient but sparse during each visit but attendants were busy but friendly..enough to stave off hunger! Would definitely stay here again when in Charlotte!

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, March 20, 2014
We are so glad that you and your family enjoyed our special package for a laid back getaway. It’s wonderful to hear how much you enjoyed our staff, the indoor pool and great location in SouthPark. We look forward to staying with us again!
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434 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Austin, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

The whole staff went out of their way to ensure I felt special during my stay. I stay in hotels every other week and this by far has been one of the most pleasant experiences. Thank you all for your outstanding customer service!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, March 20, 2014
Thank you for reviewing our hotel, we truly enjoy hearing how much our guests enjoy their stay and our associates. It’s wonderful to know how helpful Danny and the rest of our staff was in accommodating you; we appreciate you sharing your experience and look forward to hosting you again!
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West Bend
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

This hotel is beautiful and extremly comfortable. The doorman Danny is awesome!! he was incredibly knowlegable about the area. Love the hotel and the helpful staff!! Extremly clean and meeting rooms were awesome!!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, March 20, 2014
It’s wonderful to hear that our property and Danny left such a great impression on you. Our Hosts are always working towards helping guests fully enjoy all we have to offer, from the comfortable guest rooms to great meeting spaces. Thank you for sharing your review on our property!
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Charleston, South Carolina
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 12, 2014

We usually stay here when we travel to Charlotte a few times a year. The hotel is nice parking is easy and it is super close to everything. Right next to the Southpark Mall (which is crazy crowded btw) but tons of restaurants and not far from I-77. The staff is great at giving recommendations on places to go and eat and are always really friendly. We will return and we would recommend!

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, March 20, 2014
It is great to hear from returning guests, it ensures we’re doing something right! Thank you for your review on our hotel and all that you enjoy when you come to town. While SouthPark Mall may get a little busy, our Navigators are always prepared with backup options to help you explore our city and enjoy some local cuisine. We’re awaiting your next return!
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Davidson, North Carolina
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 42 cities Reviews in 42 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 10, 2014

My wife and I stayed here overnight for a quick get-away. Exceptional front desk staff settled us in quickly, enjoyed the modern decorating of the lobby, evelator banks, rooms. Visit the outdoor courtyard if possible, nice place to relax if weather cooperates. Good sized rooms, one poor item was no free W-Fi, disappointing for a property at this level.

Didn't visit the lobby bar but it looked like a popular choice around 10pm. Also did not try the restaurant but we enjoyed the selection in the breakfast buffet at the managers lounge.

Great Piedmont location next to SouthPark Mall and Piedmont Town Center although you still would want to drive to either.

Room Tip: Higher is better with nearby local roadways.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, March 20, 2014
We always enjoy being part of a couple’s special getaway, so thank you for staying with us. It’s great to hear how much you enjoyed our property and how helpful our hosts were with your check in process. We appreciate you recognizing the charm of our courtyard, whether you’re looking for some quiet time in the afternoon or sharing cocktails by our fire pits, it’s a great place to wind down. Since you didn’t get to experience our lobby bar or delicious restaurant, we hope you will return and enjoy just a few more things our hotel has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 9, 2014

Just returned from a great weekend stay in a fabulous hotel and remarkable service. Huge hugs and kudos to Chelsea and Danny! They were magical from the moment of arrival to the "hard to say good-bye" on Sunday. Chelsea was ready with a smile at the flawless check-in. She heightened the experience with an up grade. She later shared her expertise for activities and sight seeing excursions, which were magnificent.The Club Level provided several amenities and Room 601 was prepared in Immaculate fashion. Danny's job description is Bellman/Doorman; however, his energy, passion and genuine warmth has made him a solid friend. He was available with expert suggestions for trips through his knowledge of the community.

All staff members were kind and helpful with an inviting smile. Big KUDOS to the staff and friends of this hotel. FYI...The hotel location is directly across from a popular shopping community...South Park.

Thank you all for a wonderful stay. Returning will be easy!!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review, March 20, 2014
Thank you for that amazing review on our hotel and hosts. It is wonderful to hear how much you enjoyed Chelsea and Danny as they are both great assets to our team; I’ll be sure to share your kudos and hugs with them. We appreciate you enjoying each part of our hotel; from the amenities and room décor to all the associates you came in contact with. It is a real treat to know how hard of a time you had leaving us on Sunday but we look forward to welcoming you back for an enjoyable return!
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Strasbourg, France
Top Contributor
72 reviews 72 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 9, 2014

Very convenient hotel which suits perfectly for meetings. I was there for a 3 days meeting with many other meetings in the meantime. Meeting rooms are large, modern and comfortable. Considering the number of people the quality of the banket was really good.

The looby, the bar, the terrasse are very fancy, with nice colors and quality furnitures. I really enjoyed that.

There is everything that you need in the room which is well soundproofed, There are big pillowy beds, huge flat screen tv, a nice bathroom and also an iron & ironing board!

The place is located very close to restaurants and a shopping center.

As a whole a very good hotel with an A class service thanks to a friendly and dedicated staff.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209
Phone Number:
Location: United States > North Carolina > Charlotte > Barclay Downs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Charlotte
#5 Business Hotel in Charlotte
#9 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance

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