We booked a tour for a group of five and I found great coupons on the local merchant site. I was instructed that I would receive a txt msg with directions, which did not happen (even after multiple calls); finally received an email (again after multiple calls) with the exact same info that's on the web site - not sure why they wanted to txt or email to begin with since it was the info I already had from the web. The next day, approx 1 hr before the tour I got the call that their vehicle was not usable. My guess they just didn't feel like going out since we didn't pay full price. I was told they would contact me if they would be able to do the tour at a later date.......obviously that never happened. My visitors from Germany left without ever seeing the city. Not professional, not cool. AVOID AT ALL COST
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