Where to begin, this hotel was okay in some aspects, but horrible in others. First, I will start off with the good. The hotel staff, for the most part, were friendly and helpful. The night crew was a little on the cranky side. Our check in was quick and simple, so no problems there.
Rooms:
The beds were comfortable and the room a decent size for a hotel, we had a room and not a suite. The bathroom was cramped and it was hard to squish in and then close the door. The toliets were not very deep and didn't always flush competely. The tub in the shower was slick and slimy feeling, to the point I wanted to wear sandels or go buy cleaning supplies and clean it myself. There was hair in the shower and one the walls that clearly didn't belong to me, so that was a little gross. The windows did not open, so it got stuffy really quick. The air conditioning was very loud and its a little unnerving when it turns on because it makes a horribly loud noise. We had to keep the AC on pretty low just to keep the room from feeling stuffy, even though I was wearing a sweatshirt almost the whole time.
Service:
As I said, the staff was pleasant and friendly and helpful. Only had one staff member who was a little rude, she worked at night and I have no idea what her name was. When I inquired about the free bottled water the reservation said it came with she told me it was only available for those who had a suite, which I did not.
Ammenities:
The hotel boosts of a restaurant, which it did not have and if it did it wasn't ever open. They serve a small breakfast consisting of bacon or sausage, toast, grits, hash browns, cereal, and eggs cooked to order. They had no toppings for the eggs so if you want an omlet it will be just egg. The price was roughly $6 and I felt we could have gotten more at IHOP for the same price. However, the lady who cooked the eggs and handled the breakfast was very friendly and nice. The hotel also claims to have room service, which is difficult if there is no restaurant and there is no menu in the rooms or anyway to get this said room service. They claim to give out bottled water to all their guests. We stayed a week and recieved two bottles of water. The first time I asked at the desk and was given a cold bottle the second time one was left in our room by housekeeping. I was told by different people it was one a day (even if there are two people to a room), or only available for suites, and once just handed a bottle with no questions asked. They need to be a bit more consistant or don't say it is offered. I know it sounds petty but it was warm outside and cold water is nice to have.
Pool
The pool was closed but there was no indication anywhere of this. The gate to the pool was unlocked and anyone could walk right in. The pool was covered in leaves and looked as if it hadn't been cleaned in a long time. The area around the pool consisted of broken cement and rods sticking up out of the ground. It was actually quite dangerous. We inquired at the front desk about the pool and then advised it was closed and in the process of being renovated. That is fine, but for the safety of the guests the area should have been locked and a sign posted outside letting people know it was closed.
Wireless Access
I will say this is the one thing I was very happy with. There is free wireless internet throughout the hotel. I turned on the computer, clicked on my internet browser, and there it was. No passwords, no tricky connections, just simple and it was very fast. The only thing I disliked was the fact that it was complicated to print anything. You have to save your document, go to a website, upload the document, and then print it. We were unable to print out our boarding passes upon departure because the link was not one that was uploadable.
The hotel is nice and clean and close to some shopping and the airport. All in all I was very disappointed with this hotel. We will be traveling out to Charlotte every few months for business and I will not stay in this hotel again.
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