I have stayed here twice now and each time there is one thing that really annoys me. This time it was the AC unit in the room. It was so loud when it ran it woke me up in the middle of the night each time it turned on. It was horrible.

Checkin
I waited 10 minutes to check in because the woman at the front desk was on the phone with someone canceling all kinds of reservations. It sucked because I was in a rush and irked me because she really didn't apologize.

Room
I have platinum status with starwood so I was put on the preferred guest floor and given a "suite". It was a 2 room setup with a sitting room and a bedroom. The room was nice but the AC was horrible and very loud. It woke me up in the middle of the many times because it was so loud. It got so bad I just shut it off so I could sleep.

Bed
As always the starwood properties have great beds.

Bathroom
Nice setup and I had hot water right away.

Internet
No problems with the free wireless internet. I was able to get on right away.

Parking
No problem with the parking lot. The hotel is in a strange location and not the easiest to find right away. Also It a pain to get out during rush hour.

Overall the 2 people I came into contact with at this hotel weren't were friendly. One didn't even look up to acknowledge me. I think I would return again for the right price.

I booked the hotel as my other options were either too expensive or lacked an airport shuttle. This is where the Four Points Charlotte comes in...

After a minimal (~10 minutes) wait in Charlotte Int'l Airport, the shuttle arrived. Check-in was speedy and was upgraded to a 1 bedroom suite thanks to my SPG Platinum status (I wouldn't have had such luck the night before as the hotel was booked then). The agent herself was very helpful in pointing out any dining options.

The room itself, was nicely appointed. The suite itself had a 42" (IIRC) flat panel in both the living room and bed room. The kitchenette was a nice feature though I just wish I stayed longer to use it!

As for dining, do keep in mind that the hotel's restaurant is closed for renovations! There's a KFC right in front of the hotel and other fast food and sit-in choices within walking distance, including a Chinese buffet, steakhouse (Carolina Prime), and IHOP. For anything that you can't get in the gift shop, there is a CVS across the street and a 24-hour Walgreens just a bit farther (which seriously saved me from a miserable night as I was still recovering from the cold back then!).

All in all, I was extremely pleased with this stay. I just wish I could've stayed longer to take advantage of other features like the close proximity to the Lynx light rail!

After waiting approximately 15 minutes at the front desk to check in, we were finally given a room. Upon arrival to our room, the air conditioning unit was not operating properly, and the thermostat read 85 degrees. I called the front desk to inform them of the problem, and they assured me someone would be up to look at the unit within ten minutes. After 30 minutes, I could take no more, so I decided to go out to dinner. I stopped by the front desk on the way out to tell them I was leaving the room, but they could fix the air while I was out. Approximately two hours later, I returned to my room, only to find it in a huge mess. The furniture was completely rearranged and parts of the air conditioner were scattered throughout the room. There was no one working on the unit in the room at the time. I then took my luggage downstairs, and asked for a new room. Upon arrival to the new room, I found there to be no soap and only one towel. I called the front desk and asked them to bring me these items. After they did not bring these items within 30 minutes, I went to the front desk to retrieve them myself. I was rudely told they do not have soap or towels at the front desk, and that I should be patient as someone would bring them to my room shortly. After returning to my room, I waited an additional 30 minutes, and still, no one brought soap or towels to my room. At that point, I took my luggage to the front desk, and asked to check out of the hotel, without my credit card being charged.

Our family stayed in one of the suites. We absolutely loved it!! One of the things I loved about it was the fact that it had central air--no window units. It had a small kitchenette area so that our family could keep stuff in the fridge or heat something up in the microwave. Good customer service. The only thing I wasn't real impressed about was the location of the pool and the guest laundry area. I would recommend to everyone.