After waiting approximately 15 minutes at the front desk to check in, we were finally given a room. Upon arrival to our room, the air conditioning unit was not operating properly, and the thermostat read 85 degrees. I called the front desk to inform them of the problem, and they assured me someone would be up to look at the unit within ten minutes. After 30 minutes, I could take no more, so I decided to go out to dinner. I stopped by the front desk on the way out to tell them I was leaving the room, but they could fix the air while I was out. Approximately two hours later, I returned to my room, only to find it in a huge mess. The furniture was completely rearranged and parts of the air conditioner were scattered throughout the room. There was no one working on the unit in the room at the time. I then took my luggage downstairs, and asked for a new room. Upon arrival to the new room, I found there to be no soap and only one towel. I called the front desk and asked them to bring me these items. After they did not bring these items within 30 minutes, I went to the front desk to retrieve them myself. I was rudely told they do not have soap or towels at the front desk, and that I should be patient as someone would bring them to my room shortly. After returning to my room, I waited an additional 30 minutes, and still, no one brought soap or towels to my room. At that point, I took my luggage to the front desk, and asked to check out of the hotel, without my credit card being charged.

Our family stayed in one of the suites. We absolutely loved it!! One of the things I loved about it was the fact that it had central air--no window units. It had a small kitchenette area so that our family could keep stuff in the fridge or heat something up in the microwave. Good customer service. The only thing I wasn't real impressed about was the location of the pool and the guest laundry area. I would recommend to everyone.

This was by far the best Four Points I have stayed in. It had clearly been recently upgraded as the decor was spotless and the carpets were nice and plush throughout. Our king room was actually a small suite, with the living area fully separated from the bedroom/bathroom. Judging by the fire escape map, most all rooms were of this size. We even used the small kitchenette, as we had leftovers both nights of our stay. The bed was quite comfortable, and the TVs were new flat-panel LGs. We only used the staff for check-in and check-out, but in both instances they were very accomodating.

The only downside for the hotel was the air conditioning unit in our room - even with the fan on low, it wouldn't stay on consistently, and every time it turned on, it sounded like a space shuttle taking off. Thankfully, we were tired enough that we slept right through it.

We paid with Starwood points, and I would certainly stay here again given the difference in points between this hotel and the flagship Sheratons in town. Yes, you're about 5 miles from downtown, but the light rail station is 2 blocks away is you don't have a car. Overall, a pleasant surprise for a hotel brand that typically doesn't live up to Starwood expectations.

I was in town for NASCAR All Star weekend. This hotel was nice and clean. It looks like it just got a make over. They did a great job. It is less than a 1/2 mile from freeway. Across the street from the new trolley line to downtown.

This is a great place, I would recommend it to anyone staying in Charlotte.