After waiting approximately 15 minutes at the front desk to check in, we were finally given a room. Upon arrival to our room, the air conditioning unit was not operating properly, and the thermostat read 85 degrees. I called the front desk to inform them of the problem, and they assured me someone would be up to look at the unit within ten minutes. After 30 minutes, I could take no more, so I decided to go out to dinner. I stopped by the front desk on the way out to tell them I was leaving the room, but they could fix the air while I was out. Approximately two hours later, I returned to my room, only to find it in a huge mess. The furniture was completely rearranged and parts of the air conditioner were scattered throughout the room. There was no one working on the unit in the room at the time. I then took my luggage downstairs, and asked for a new room. Upon arrival to the new room, I found there to be no soap and only one towel. I called the front desk and asked them to bring me these items. After they did not bring these items within 30 minutes, I went to the front desk to retrieve them myself. I was rudely told they do not have soap or towels at the front desk, and that I should be patient as someone would bring them to my room shortly. After returning to my room, I waited an additional 30 minutes, and still, no one brought soap or towels to my room. At that point, I took my luggage to the front desk, and asked to check out of the hotel, without my credit card being charged.
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