We had the same type of service as those who did "not" enjoy this place!
I took my Grandson there for his party, I ordered a cake and they lost the order and did not bother to get one..we had to run to a store and get one. They did not take care of us at all. We had to keep looking for someone to come to us and help. This service was so bad that the manager gave us a deal to come back for the next Birthday party.
So, the next month was my Grand daughter's Birthday and we thought that we'd give them another chance. Well, once again...service was horrendous! we spent so much money in that place and was so unhappy with EVERYTHING! The games where broken and the service was bad and they had everything messed up with what we wanted for the party's..We will NEVER go there again for ANYTHING!

We were at Zuma for a birthday celebration on 7/27/08. There were games that were completely down and several times games took tokens but would not work. There was no one manning the miniature golf counter to give clubs, etc. The server that brought our food out never came back to see if we needed anything else. We went to the order counter and ordered an extra pizza but never got it. We noticed several workers just standing around talking near the order counter and doing nothing to help customers. We were extremely disappointed with our experience there and would not recommend it to anyone else.

Arrived for birthday party to find it was closed until 3pm for private party, came back at 3. Had only 2 lines open to accommodate ALL food, beverage, and attraction purchases, thus the line was quite long. We didn't partake of their food because after waiting for the line to diminish and attempting to approach the counter to ask a question, we were met with rolled eyes and asked to step aside so she could help someone approaching from across the room. Staff was rude and management unconcerned. Lost tokens in numerous games and no staff on the floor to give refunds. Several games failed to give the much coveted tickets that should have been "won". There is only one machine that counts tickets so that line was obnoxiously long. The carpet was inherited from Celebration Station, many, many years back, which lends the feeling of "dirtiness". The bumper boats and go carts weren't operating due to threat of a storm, however the outdoor kiddie rides were operational... hmmm, not safe for adults but okay for the little ones(?) The batting cages gladly accepted coins however failed to present the appropriate pitches, sometimes none at all. Staff acknowledged the problem but failed to replace lost tokens. The accoustics aren't good so it's very loud and there is this one particular "sound" like the score from a horror movie, that plays over and over and over until you feel like you just might rip your ears off! Sadly, we had purchased the 280 token package and were forced to stay until we spent (or lost) them in a machine. We left in much need of a shower!

This is awesome for a large family. The games does not cost much at all. I have 4 boys. We spent only 10 dollars and they had a blast for hours. The next time we went we spend only 35 dollars for all of our children and my husband and myself to play golf. Had a blast.