Arrived for birthday party to find it was closed until 3pm for private party, came back at 3. Had only 2 lines open to accommodate ALL food, beverage, and attraction purchases, thus the line was quite long. We didn't partake of their food because after waiting for the line to diminish and attempting to approach the counter to ask a question, we were met with rolled eyes and asked to step aside so she could help someone approaching from across the room. Staff was rude and management unconcerned. Lost tokens in numerous games and no staff on the floor to give refunds. Several games failed to give the much coveted tickets that should have been "won". There is only one machine that counts tickets so that line was obnoxiously long. The carpet was inherited from Celebration Station, many, many years back, which lends the feeling of "dirtiness". The bumper boats and go carts weren't operating due to threat of a storm, however the outdoor kiddie rides were operational... hmmm, not safe for adults but okay for the little ones(?) The batting cages gladly accepted coins however failed to present the appropriate pitches, sometimes none at all. Staff acknowledged the problem but failed to replace lost tokens. The accoustics aren't good so it's very loud and there is this one particular "sound" like the score from a horror movie, that plays over and over and over until you feel like you just might rip your ears off! Sadly, we had purchased the 280 token package and were forced to stay until we spent (or lost) them in a machine. We left in much need of a shower!
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