I took my son and some of his friends for his 11th birthday. We got there and the attendant measured the boys and said they could ride all the attractions outside and sold me all day arm bands for the boys. The first ride they go to was the go carts at the back of the lot and after waiting 20min to ride it when it was their turn all the boys got to ride exept my son. The ride operator told him he was too short. He held him back and let the others on. I took my son and sought out a manager to see what was going on since I was told he was ok to ride all the rides. Manager says yep hes too short. He tells me he can give me an armband so I can ride him on the ride. Now what 11 yr old wants his mommy riding him on the go carts while all his buddies are playikn and having fun. Still not happy the manager says he'll give me 4 passes to come back another time. I wanted a refund so I could take the boys to another spot where I knew he would be albe to ride the rides. The manager said no he couldnt do that. I am a single mom and do not have an extra 100 or so laying around to pay for a birthday party twice. At this point my son is embarasses, in tears, and just wants to leave. I took what the manager gave me and instead of causing a scene on the spot (which in retrospect is what I should have done) I left and figured I would sort it out Monday. I just wanted to try and salvage my sons birthday. I called Monday and spoke to a sales rep and she said she would give me a refund. When I arrived at the location to pick up my refund the manager said they still wouldl not refund my money I just had to take what they gave me on Sat . I advised him my child never wanted to return therefore the passes were worthless I left the passes with him. It was a miserable experience and I would not recommend anyone visit this establishment.