Handicapped parking is located FAR from the door. Dropping-off at the front entrance an nightmare - very cramped and difficult maneuvering. No coffee and cookies at night. The double suite we stayed in did not have hot water in one of the bathroom sinks. Hotel did not respond. Front desk was moderately friendly - definitely not "welcoming." This is a business hotel. It is neither family-friendly nor senior-friendly. The only good thing was the fireplace in the room and the breakfast bar. The coffee was weak and tepid when they did have it. We went up to the nearby Panera Bread for a decent cup of coffee. There's no Starbuck's nearby. We won't be staying here again. After many Residence Inn stays, we would rate this at the bottom of the list.

This is a very nice hotel with a good location close major shopping. The hotel is in very good condition and our room had a bedroom that was separated by a door from the living area, which is good as there was one flat screen TV in each room. The breakfast was good and I appreciated very much that I could eat it on real china. The staff was helpful and kind.

Booked a 2-room with marriott points for 2 nights while touring colleges in North and South Carolina. Very spacious and clean. Indoor pool, seems like a nice area but about a mile away, questioned the safety. Nice breakfast. Slow elevator.

We stayed at the Residence Inn for two nights while visiting family in the area. This was my second stay at a Residence Inn and I was pleasantly surprised. We arrived at night and were given a room on the first floor (I never like rooms on the 1st floor but it was the only room available). The front desk offered to change our room the next day when one became available. However, after entering the room, seeing the cleanliness, and smelling it as well (I'm extremely picky), as well as the standard amenities in the room -- no room change was necessary. The room was nicely appointed and decorated. We had the complimentary morning breakfast buffet which was adequate. The staff in the breakfast area and front desk were extremely pleasant and accommodating. In the evening they featured complimentary soup and salad. We missed the complimentary barbeque the night before. The hotel was quiet even though we were on the first floor, and appeared to have an older guest clientele as well as business travelers. It was a very pleasant, relaxing stay.

I would definitely stay again.