Giving this place a "Terrible" rating is still over-rating the location. We were told that check-in could occur as early as 10:00 am with rooms being allocated on a "first come-first serve" basis. Reservations had been made months in advance requesting a non-smoking room. To ensure we could get this room type, we were told to arrive early. Upon arrival, we received our non-smoking room complete with malfunctioning air conditioner, moldy bathroom walls, lamp with lightbulbs needing replacement and sticky carpet. We pointed out the problems to the front desk and were told that someone would be by the room to check it out. When the staff personnel arrived at our room, he proceeded to "fix" the a/c by removing the filter from the unit and said "it was slower than the new units and needed more time to cool the room". (FYI: The cover to the a/c unit was not secured and would fall off it you got too close). Since the heat was in the 90's all weekend, we requested to be put in another room with a properly working a/c unit. We were denied and did not have any other lodging choices due to all the hotels being booked for race weekend. The bathroom tub and shower tile/grout were painted over with a white gloss paint but the faucet and shower fixtures were rusty along with the toilet paper holder. The bottoms of the bathroom walls were moldy and had some sort of mold spore pod emerging from the door frame. After a few hours, it erupted leaving spore residue on the floor. The bathmat was stained and you had to keep your shoes on not only in the bathroom but also throughout the entire hotel room. The faucet for the bathroom sink sprayed water toward the back of the sink basin. The refrigerator had a small freezer which was in such need of defrosting that you could not fix anything in it. The ice was literally a few inches thick. The website states there is an olympic size swimming pool. What we found a pool the size of what most people put in their backyard. Also, there is an "inn-credible" breakfast each morning....complete with breakfast items that needed refrigeration to prevent spoiling. The sausage biscuits were sitting in a pan on the counter at room temperature in addition to the waffle batter and cream cheese. I have never encountered a place with as many problems and sanitary issues as this one. The Country Heart Inn on Equipment Drive in Charlotte will only make you want to stay at home next time.
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