The only reason I gave it a 2 (and not a 1 or 0 star) was because the food was decent - the service, not so much. I went with a group (8 of us) for a colleague's birthday luncheon. We arrived prior to the "lunch rush" (around 11:30) and at first, the staff was attentive and we got our drinks right away. I ordered a salad with my entree, which came out with no problems and fairly quickly.
I cannot say as much for the rest of the meal.It was all downhill from there. We then proceeded to wait for almost 20 minutes for our food, which is no big deal if it is busy, but two things: 1) we arrived and placed our order BEFORE the actual rush started and, 2) we watched as 16 people at various tables around us, who arrived WELL after us, had their food come out and were almost finished eating - and we still hadn't had ours yet. When we inquired about the food - TWICE - the waitresses (there were two - one was clearly a trainee - who is NOT learning good food service techniques for this establishment) kept explaining that it was "really busy" and we were there during the "rush." Finally our food came out, but not before one of us went to speak to the manager. He was apologetic, but then as soon as our colleague walked away, I saw him talk to the two waitresses and all 3 looked at our table and laughed. REALLY?? Is that how you conduct yourself as a manager/owner?? RUDE!! I believe his name is Frank.
While he apologized, he never offered any kind of compensation, as I would expect when you make a huge mistake and treat your customers rudely - at the VERY least. Not even a, "I'm so sorry for your bad experience, we will take care of your _________." Now, I am not a restaurant manager or owner, but I AM a savvy diner and I do frequent several establishments owned by the same people. When I say frequent, I mean EVERY Friday. I am considering not going back to any restaurant owned by them (Bad Daddy's, Cantina 1511, Paco's Tacos...) because of how rudely we were treated and dismissed. Frank needs to go back to business management and learn how to treat his customers, especially if he would like them to return.
I will not be returning here, if I want mediocre Italian food, I'll go elsewhere. Like one reviewer below mentioned, this is just a step above Olive Garden. I have been to Italy and this food is nowhere near "authentic." If you want real Italian food, do yourself a favor and go to Dolce. You can actually hear them speaking Italian in the kitchen. And I have never had anything less than stellar service there.
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