Stayed here 5-6 times in past two years due to location to Charlotte, NC airport. Each time this hotel slides more to the bottom of the scale, problem with rooms (items broken, missing, etc), is old, and dingy, lack luster service, less than average brealfast and noisy as near Interstate. We'll pass on any future stays until Comfort Inns takes the initiiative to upgrade this hotel.

I agree with the other review- this place was a dump! We booked this hotel through Orbitz while looking for a hotel near the airport to catch an early morning flight to the Caribbean. Orbitz rated it 3 stars, but do not be fooled it is not 3 stars! I will never book with Orbitz again because their info was misleading. Fork up the extra money and stay someplace that is clean.

To start off, the person checking us in was more interested in talking to her boyfriend who was hanging out at the front desk. When we got to our room, the room number had been ripped off the wall for the room we were staying in. Basically the rooms were old and disgusting. The wall paper was peeling off the wall, and there were holes in the wall among many other problems. The bed consisted of an extremely old mattress and was uncomfortable. We almost left, but it was so late when we arrived and having never been to Charlotte before, we didn't know where any other hotels were.

Also, the mapquest directions for this hotel are incorrect. They take you to an abandoned road that has been closed.

I ended up here after getting stranded in Charlotte due to a missed flight connection. From the outside, the hotel looked nice and well kept, and the lobby also did. However, the room I was in was about the worst I could have imagined. Nonsmoking rooms smelled of old smoke, wallpaper was falling off, all the furniture was full of dings, bedspread had holes, sofa bed's upholstery was ripped, toilet seat was broken...and on and on it goes. In addition, the carpet was stained and the walls had dings and marks, and there were 3 settings apparently on the shower water--hot, scalding and lawsuit-pending-it-was-so-hot. I'm so sorry I didn't move to another hotel and recommend anyone to pick one of the many other choices than this tired, run down property.