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Comfort Suites Airport: Traveler Reviews


3425 Mulberry Church Road, Charlotte, NC 28208
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Reviews you can trust

63% Do not recommend
3.0 of 5 stars 8 reviews
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Safety and Security are Issues

Comfort Suites Airport

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2 of 5 stars
mTexas   22 contributions
San Antonio, Texas
Oct 3, 2007 | Trip type: Solo travel
1/1 found this review helpful

Someone made arrangements for me to stay here pre and post for a tour. Security is definitely an issue. When I walked in, I had to pass several unsavory characters. The next morning, a lady told us that her car had been broken into during the night. I did see the police taking a report.

In addition, a woman had been beaten up by a man out on the parking lot during the night. The hotel itself had nice, clean rooms and a decent breakfast. However, if you read the other reviews, this is not a safe area. They have security cameras at the desk, but it apparently does not help.

It's a shame because they have a very nice staff.

  • Liked — clean rooms
  • Disliked — safety/security
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since June 20, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $103 (year-round)
Nice rooms & efficient service

Comfort Suites Airport

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5 of 5 stars
BurroStation   2 contributions
Virginia
May 23, 2007 | Trip type: Couples
1/1 found this review helpful

Comfort Suites near Charlotte, NC airport has a "stay, park, and fly" package. The rooms were clean, spacious, and well-lit, with sofa, refrigerator, microwave, and small dining table. A good place to relax the night before a long flight. The shuttle van to and from the airport was timely, and our car stayed safe in the hotel parking lot. We'll be back.

  • Liked — nice rooms and package price
  • Disliked — highway noise
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
  • Date of stay May 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since May 20, 2007
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $103 (year-round)
Park N Fly Beware!

Comfort Suites Airport

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1 of 5 stars
TravellingNettie   1 contribution
Charleston, SC
Mar 20, 2007 | Trip type: Family
1/1 found this review helpful

Found this hotel searching on the web and many reviews were fine. The hotel was okay- nothing stellar- but we used the "park & Fly" option--- and our car lock was hit with a chisel-- damaging the door and lock mechanism. If you are going to park-- go somewhere else with more lighting/traffic/ or better (some!) security! There are two hotels here in the immediate vicinity- the other is the cheap park n fly of "royal Inn" or such....
Won't stay here again... $99 rate didn't buy much but a $400 repair bill!!! Inlaws stayed at holiday inn airport for park n fly in feb with no problems...we will try that next time...
Airport shuttle will almost leave without you, also-- they won't look for you-- (even standing in lobby with lots of bags!) you need to grab them!!! (strange!!)

  • Liked — easy location
  • Disliked — not very friendly staff, understaffed perhaps (takes long time to answer the phone), damage to vehicle in parking lot (attempted breakin)
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay March 2007
  • Traveled with Family with young children
  • Age group 35-49
  • Member since March 20, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $103 (year-round)
We'll pass on future stays

Comfort Suites Airport

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2 of 5 stars
runtheroad   7 contributions
south carolina-
Dec 2, 2006 | Trip type: Couples
1/1 found this review helpful

Stayed here 5-6 times in past two years due to location to Charlotte, NC airport. Each time this hotel slides more to the bottom of the scale, problem with rooms (items broken, missing, etc), is old, and dingy, lack luster service, less than average brealfast and noisy as near Interstate. We'll pass on any future stays until Comfort Inns takes the initiiative to upgrade this hotel.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2006
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since November 27, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $103 (year-round)
Do not stay here!

Comfort Suites Airport

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1 of 5 stars
320   1 contribution
South Carolina
Aug 12, 2006 | Trip type: Couples
1/1 found this review helpful

I agree with the other review- this place was a dump! We booked this hotel through Orbitz while looking for a hotel near the airport to catch an early morning flight to the Caribbean. Orbitz rated it 3 stars, but do not be fooled it is not 3 stars! I will never book with Orbitz again because their info was misleading. Fork up the extra money and stay someplace that is clean.

To start off, the person checking us in was more interested in talking to her boyfriend who was hanging out at the front desk. When we got to our room, the room number had been ripped off the wall for the room we were staying in. Basically the rooms were old and disgusting. The wall paper was peeling off the wall, and there were holes in the wall among many other problems. The bed consisted of an extremely old mattress and was uncomfortable. We almost left, but it was so late when we arrived and having never been to Charlotte before, we didn't know where any other hotels were.

Also, the mapquest directions for this hotel are incorrect. They take you to an abandoned road that has been closed.

  • Liked — Nothing
  • Disliked — Everything
  • Tips/Secrets: — Don't stay here
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
  • Date of stay July 2006
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 12, 2006
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $103 (year-round)
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Comfort Suites Airport Also Known As

  • Charlotte Comfort Suites
  • Comfort Suites Charlotte
Address: 3425 Mulberry Church Road, Charlotte, NC 28208