I arrived late in the evening after flight delays and was greeted with the news that the hotel was overbooked so I would be offered only a sofa-bed for the first night, but be upgraded for the second night. Since I was not paying for the room, they offered me a $30 food and beverage certificate and points towards a later stay at a Westin. Since my food was also covered I asked for something else instead, but that was it.

I went to the room, paid for Internet access, and had trouble logging on. When I called down to the desk they told me access was down throughout the hotel. Although service was reinstated after 30 minutes or so, every time I tried to use the public access in the lobby, access was also down.

As I planned to go to bed--on the sofa bed--I realized it had not been made up with blankets. When I called down to the desk the said they were out of blankets, but offered to bring up several sheets instead. I declined. This occurred with several other attendees at my conference as well (both the sofa bed and the blanket issues).

When I checked out, I asked if I could apply the credit to my internet access balance instead, but they were unable to do so and gave me more points towards future stays instead. Based on this experience I am unlikely to choose a Westin first!

The staff were polite but unhelpful. On the other hand, food served at our meetings was excellent, and the lobby bar seemed popular.

Great staff, great rooms, a great location downtown. Great food at the meeting that I attended as well. The business center's webservice was a bit of a joke but was refunded promptly after I called about it. I would stay here again. Other than that...eh...a business hotel, but was pricey for what it was.

I will say a little about Charlotte though. Great food, lots of art to see downtown, and frankly a great city. A big surprise as I expected little more than a downtown that shuts down at 5. Boy was I wrong, quite a nightlife up College and Tryon streets from the hotel.

When I travel for conventions or other large gatherings, I tend to stay at the sponsored hotel for convenience. I must say, when we pulled up to the Westin in Charlotte, it looked very impressive. The Concierge and Front Desk staff are fantastic. Friendly greetings and smile with what seems to be a genuine sincerity. The coming and going seems to be the best part of the stay. As I stepped out of the hall to my 7th story room, the first thing I noticed was two double beds. My reservations were for a king but since I was traveling by myself, not a problem. The room offered nothing more that a comparable express hotel room as far as features but did include a minibar. The bathroom seem outdated. The tub was in crappy shape with the stopper laying upside down in the drain with potential for going right through my foot. The spigot was turned sideways and was just not something I would consider customer friendly The nice 40+ inch HD tv was a nice added feature but was useless in that there were no HD channels that I could see. Every channel said Analog when surfing. As with any downtown premium hotel, the food prices tend to be high and this was no exception at the Westin. As I will tend to spend one night relaxing with a movie and room service, I could not bring myself to pay $20+ for burger, fries, and a drink. Breakfast was out of the question. I would stay at the Westin again for lets say, a weekend package for under $99.00, but not worth the $212, including taxes, I paid for this trip.

Have been to many Westins and this was not quite like most Westins. I was "upgraded" because of my SPG Gold but I missed what the upgrade was. The view of downtown was wonderful and the locations is very convenient to the Convention Center.

The room was small and routine not with the usual Westin modern decor. The bathroom was among the smallest I have seen in any hotel - you had to close the door to get to the shower.

The pool was closed and there was no jacuzzi. This location does not do the Westin UnWind.

Minibar and phone outrageously overpriced.

Great for location but otherwise not worth it with other choices.