Almost everything about the "Grand Deluxe" room that I reserved on the preferred 24th floor at the Westin (including the price) was misleading and quite disappointing to say the least. The shower heads in the bathroom were great, as was the view of Charlotte and the LCD television. Everything else was a major let down.
The "heavenly bed"... quite ordinary really. Yes it was comfortable, but it ranked right up there with most average comfortable hotel beds. The sheets felt rough and scratchy and not at ALL heavenly. The pillows were a mess and felt as though they had reached their final days.
The "heavenly bathroom"... biggest disappointment of all. The towels were AWFUL. They were coarse and stiff and far from the luxury I had expected. Also, no robes. The tub was small, as well as the bathroom itself (definately not grand).
The indoor pool.... free only for KIDS. Adults must pay. After paying 300 dollars for the room, I found this to be ridiculous. Tacky, really.
If I return to an uptown Charlotte hotel, it will definately not be the Westin. Dunhill and Omni all the way.

The rooms are spacious, wonderful soaps, great showers and the beds are marvelous. Front desk and concierge helpful. Fast elevators and great location. The food options are limited. We stopped for Sunday lunch, nothing but a breakfast buffet ($25.00)available at 1pm on Sunday afternoon. A Starbucks Coffee Kiosk is available if you want to pay over five dollars for a boxed yogurt and a bottle of orange juice. We went to bar to order, balancing plate on small tables. There was only a server, then a unmotivated waiter, we ordered from the bar and picked up our own drinks. The food order was inaccurate so the diner who ordered a shrimp flatbread received pulled pork, the Caesar Salad was four leaves of Romaine with a parmesan slices - certainly nothing to treat the taste buds. Hamburger was fine though. My recommendation is to stay at the Westin but walk a block or two for food. Gym and pool added charge, refrigerator locked, in room internet added charge though lobby internet access available.

My husband and I went for Valentine's Day and we had a great time. We actually live near Charlotte, but come to the Westin when we want to relax and be pampered. The rooms are always clean (I LOVE the Heavenly bed by the way) and the staff is very friendly.

The bar is a great place to hang out on a Friday or Saturday night if you don't feel like walking uptown or paying for parking elsewhere.

The Ember Grille has the best breakfast buffet I have had yet!! The food is always hot and fresh and they make fresh omelets if you are interested.

Overall, I think this is a good hotel for the price and will definitely be returning in the near future.

We have stayed at this hotel several times over the past couple of years and the service and rooms get progressively worse. This past weekend, it hit an all-time low! On arrival (Friday at around 6pm), there were two people working the registration desk with approximately 10 guests waiting to check in. In the room, there was a dirty towel hanging in the bathroom that appeared to have make-up on it from a previous guest. On our second day, we returned to the room in mid-afternoon to notice that our room had yet to be serviced. I call guest services to find that you must now request for your room to be serviced...you do that by placing the reverse side of the "Do Not Disturb" card on your door. Oh, that card that we didnt have in our room. After 2 calls to Guest Services and an hour and a half later, our room was finally cleaned. To top the weekend off, my incidentals were charged to both my credit and debit card and the process of fixing that resulted in dealing with two extremely rude people in the Accounting department...only for them to discover that they were in error! I will likely NEVER return to this hotel! Pathetic representation of the Westin name!!