My husband and I went for Valentine's Day and we had a great time. We actually live near Charlotte, but come to the Westin when we want to relax and be pampered. The rooms are always clean (I LOVE the Heavenly bed by the way) and the staff is very friendly.

The bar is a great place to hang out on a Friday or Saturday night if you don't feel like walking uptown or paying for parking elsewhere.

The Ember Grille has the best breakfast buffet I have had yet!! The food is always hot and fresh and they make fresh omelets if you are interested.

Overall, I think this is a good hotel for the price and will definitely be returning in the near future.

We have stayed at this hotel several times over the past couple of years and the service and rooms get progressively worse. This past weekend, it hit an all-time low! On arrival (Friday at around 6pm), there were two people working the registration desk with approximately 10 guests waiting to check in. In the room, there was a dirty towel hanging in the bathroom that appeared to have make-up on it from a previous guest. On our second day, we returned to the room in mid-afternoon to notice that our room had yet to be serviced. I call guest services to find that you must now request for your room to be serviced...you do that by placing the reverse side of the "Do Not Disturb" card on your door. Oh, that card that we didnt have in our room. After 2 calls to Guest Services and an hour and a half later, our room was finally cleaned. To top the weekend off, my incidentals were charged to both my credit and debit card and the process of fixing that resulted in dealing with two extremely rude people in the Accounting department...only for them to discover that they were in error! I will likely NEVER return to this hotel! Pathetic representation of the Westin name!!

I am 13 years old and I had my birthday party at the Westin,Charlotte.My experience was amazing!!! I had a sleepover with 12 girls.We went to the indoor heated pool and had an amazing time,it is bueatiful!!! Its very warm and everyone had a great time! We also went to their bueatiful resteraunt and had a great time. Everything on the menu was fancy so my mom ordered for us but the food was delicious!!! I wish I could have some now! My room had an amazing veiw and the furniture was modern with a plasma TV! Now what more could you ask for?! I couldnt even believe my eyes when I stepped into my bathroom,I wish I could live there!!! I highly recommend that you visit charlotte and stay at the Westin! It will be worth your while!

I stayed at this hotel for two reasons...hotel name and convenience for business. It cost over $500 for three days and they wanted $5 extra a day to use the pool or gym. I had one bar of soap in the sink and I asked housekeeping to leave me another for the tub and an extra cream for the coffee as one was not enough to lighten my coffee. I received neither! For an upscale hotel they do a very poor job. I will not stay at this hotel if ever in Charlotte again.