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“Okay option” 3 of 5 stars
Review of Westin Charlotte

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Westin Charlotte
4.0 of 5 Hotel   |   601 S College St, Charlotte, NC 28202 (Second Ward)   |  
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Breakfast for 2 Included
Ranked #56 of 170 Hotels in Charlotte
Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
“Okay option”
3 of 5 stars Reviewed March 25, 2014

Overall, this is a fairly solid hotel. The decor is modern; the hotel is clean; and the staff was helpful. My room had nice views (albeit of an interstate) and the hotel is close to everything in downtown Charlotte. Nothing great, but nothing bad, so all in all, I'd recommend it, but don't expect to be wow'd.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, April 3, 2014
Thank you for your feedback. I'm glad you had an enjoyable experience, but hope you will stay with us again and allow us the opportunity to show you a true Westin WOW. Be well. - Guntram Merl, Hotel Manager
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836 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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  • German first
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  • Spanish first
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English first
Atlanta, GA
Top Contributor
169 reviews 169 reviews
24 hotel reviews
Reviews in 55 cities Reviews in 55 cities
446 helpful votes 446 helpful votes
3 of 5 stars Reviewed March 24, 2014

The Westin advertises their location as across the street from the convention center. Technically that is true, but the entrance to the center is one long block away and uphill. I requested the highest floor possible and got 7 out of 25, and what's worse our room was right above construction on the Westin's entrance. Hammering began at 8 AM. If this is how they treat SPG members (yes, we identified ourselves) then where do they put non-members? The rooms and lobby are very dated. We also had problems with the AC and the refrigerator, but I won't even go into that. We stayed for 3 nights and were ready to leave. If I return for another meeting, I will look elsewhere for lodging. If there was a 2.5 star rating, I would have selected that.

Room Tip: Demand highest floor and be sure that there is no construction.
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, April 3, 2014
Thank you for your feedback. I apologized for the difficulties you experienced during your stay. We are making upgrades to our building this year, including internal and external updates. We hope you will choose to stay with us again to experience and even better Westin Charlotte hotel. Be well. - Guntram Merl, Hotel Manager
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Pfafftown, North Carolina
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 24, 2014

Fantastic hotel and location!
I got a great deal by searching Hotwire for 4star hotels in downtown charlotte!
Only negative was $20 for parking and no free wifi. Pool and fitness center were great! Never did find an outdoor area pictured in photos but it may have been accessed via pool entrance which closed before I got back. Great hotel location if you're there for convention center or nascar hall of fame.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, April 3, 2014
Thank you for your 5-star review! We are delighted you stayed with us! The area I think you are referring is our Ember Grille Terrace - an incredible space with outstanding views of the city! We hope on your next visit, you will dine under the stars with us! We look forward to your next visit. - Guntram Merl, Hotel Manager
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Portland, Oregon
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 24, 2014

I had the opportunity to spend 5 days at the Westin in Charlotte with my wife when I was there on business. It took us three rooms to finally get a decent one. In the first room, the bathtub was 1/4 full of water due to a continuous, fairly fast drip from a leaking shower faucet. This had obviously been going on for a while, because the drain was rusted. Two steps into room #2 it was obvious whoever had previously used this supposedly non-smoking room had been smoking like a chimney, it absolutely reeked. On our second return to the front desk, the person apologized and offered us 500 Starwood points....which does us no good since we aren't Starwood preferred members....and won't become ones after this experience. No offer of a room upgrade, a free meal, even a free drink. BTW these first two rooms were on the side of the hotel by the freeway and would have subjected us to constant freeway noise. Finally, room #3 worked. We had asked for a king bed in our reservation (made several months in advance), and ended up with two queens, but by then we just wanted a room. The hotel just seemed run down, the hallway and room carpet was worn. They had a nice gym, but it could have been better. They had a ton of room and could have easily had more machines, both aerobic and weight. They didn't have any elliptical trainers without the arms that moved, and no step-masters. The workout towels were washclothes....I'm not exaggerating for effect, they were literally washclothes. Finally on the day we were checking out, they got some real workout towels in there. Overall, it was a disappointing experience, we expected more from a Westin hotel

Room Tip: Ask for a room on the uptown side of the hotel.
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  • Stayed March 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, April 3, 2014
Thank you for your feedback. I apologize we were unable to exceed your expectations during your recent visit with us. We value the reviews of our guests, so that we can continuously improve the overall guest experiences. We hope you will stay with us again, and allow us to show you to a true Westin stay. Be well. - Guntram Merl, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Venezuela
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 23, 2014

Great place. Accommodating and the staff was awesome
I had an incident yesterday. They had some sort of rapper or hip hop artist staying in the room next to mine. They were being loud, a lot of cursing and shouting, many doors brig slammed. And this occurred in the room (which was next to mine) and in the hallway. It went on until late at night (4 am)
I felt unsafe and not comfortable calling security. I should. Retaliation was my main concern. I expressed my discontent this morning and manager gave me the possibility if late check out, which was nice considering my flight is schedule to depart at 6 pm. All and all it was good, however I would recommend to ANY hotel that have guests that are prone to kiss behave and not obey the rules to either NOT have anyone stay in t contiguous room (or on the floor at all) or to warn them prior to checking them in.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, April 1, 2014
Thank you for your feedback! I apologize for the noise you experienced, but am glad that a complimentary late check-out turned it around for you. We hope you will stay with us soon and allow us to turn this 4-star review, into a 5-star one. Be well. - Guntram Merl, Hotel Manager
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St. Paul, MN
Top Contributor
103 reviews 103 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 23, 2014

This is the second time I stay at this Westin property, both for conferences at the nearby convention center. The location is great for that and proximity to restaurants, and airport, the hotel is bright, beautiful, the staff is nice, the rooms are very comfortable. The bed is indeed heavenly, the in-room coffee maker with Starbucks coffee is a treat, the bathroom is well lit, and the "rain" shower is wonderful. Everything is super clean. The restaurants served yummy food. The gym is awesome. The price is on the high end. The experience matched it.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, April 1, 2014
Thank you for your very kind review, and for sharing for all to see! We love having you as a guest and look forward to your next visit. Be well! - Guntram Merl, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Top Contributor
110 reviews 110 reviews
9 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 23, 2014

Located across from the Charlotte Convention Center and close to many excellent restaurants and two first rate art museums, my recent stay was very pleasant. There was a glitch when the desk had not recorded the name of my guest whose name had already been given on the initial reservation, but that was remedied in due course. There was another glitch in the restaurant when an order was delivered ...not as specified, but that too was gracefully remedied. Free Wi-Fi in the room was very much appreciated as well as the comfortable beds and immaculately clean facilities.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, April 1, 2014
Thank you for your review! I am delighted that in both instances where there was an opportunity, our team was able to take care of you. We hope you will be our guest again very soon! - Guntram Merl, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Charlotte
#37 Romantic Hotel in Charlotte
#49 Business Hotel in Charlotte
#50 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Official Description (provided by the hotel):
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin

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