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“Great downtown location” 4 of 5 stars
Review of Westin Charlotte

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Westin Charlotte
4.0 of 5 Hotel   |   601 S College St, Charlotte, NC 28202 (Second Ward)   |  
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Breakfast for 2 Included
Ranked #56 of 170 Hotels in Charlotte
Dover, Delaware
Top Contributor
96 reviews 96 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
“Great downtown location”
4 of 5 stars Reviewed February 3, 2014 via mobile

Stayed here for the second time in two years. This time for the Queen City Classic volleyball tournament.

The Good - - Great location directly across the street from the convention center. Great room rate thru the volleyball group & convention center. Hotel is beautiful. Rooms well maintained and beds were comfortable. Has indoor pool and NICE & big fitness center on 3rd floor. In room safe, mini fridge, and coffee maker and clock radio w iPod docking station (older wider plug). Shower has rain head and handheld shower head as well.

Free wifi in LOBBY ONLY. Ember Grille restaurant was tasty but seemed a bit pricey. Lobby Bar was comfortable place to chill while listening to the water run over the rocks in the indoor water feature. A quick 15 min cab ride from CLT airport ($25).

The Not So Good - -
1) free wifi only in lobby. Wifi access in room was $12.95/day/device. Ouch. Come on, let's be realistic - Holiday Inn offers free wifi.
2) price of drinks were high but maybe this is all over the city. $8.66 for a Kahlua & cream; $10 for a Black Russian.

Summary...great place to stay in the city. Close to restaurants, museums, businesses, and stadium. The first visit was for business, this visit was for pleasure. Very nice staff to assist you throughout your stay.

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, February 13, 2014
Thank you so much for your review! I am delighted that overall you enjoyed your stay. I hope that on your next visit, we can turn your 4-star review into a 5-star one! Be well!
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837 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
Date | Rating
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  • Italian first
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English first
Charleston, South Carolina
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed February 2, 2014

At the Charlotte Convention Center. We stand across the street at The Westin Charlotte
Great place to stay. Nice room, good service, friendly staff, convenient to restaurant.
They also take dogs. Wonderful weekend
Thanks Weston Charlotte

Room Tip: We had a corner room and loved the view
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, February 13, 2014
Thank you for your 5-star review! We are delighted you enjoyed your stay with us. We look forward to having you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Innsbruck, Austria
Top Contributor
70 reviews 70 reviews
27 hotel reviews
Reviews in 39 cities Reviews in 39 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed February 1, 2014 via mobile

Stayed here for 5 days on business. Checkin at reception was extremely friendly and helpful. Previous reviews talked about friendliness at the front desk as an issue, this was definately not an issue at all. Rooms were very clean albeit I found a hairclip behind the chair. Had a room on the 16th floor which enjoyed a great view over town. Complimentary water, tea and coffee available. Iron & board in room: great! Free and reasonably fast wifi available. The food & catering were average in fact a little lackluster in taste and presentation. Staff was very attentive and helpful at all times. Small Starbucks available in the lobby. All in all not too bad, central location is great if you need to be in town. 20 min. drive to airport or Southpark mall.

Stayed January 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, February 13, 2014
Thank you for your feedback! I’m delighted to know your check-in experience was wonderful and that overall you enjoyed your stay! We hope on your next visit, 100% of your stay will exceed your every expectation. Be well!
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Dallas, Texas
1 review
2 of 5 stars Reviewed January 26, 2014

Was a subpar experience at best for this tier of hotel. Our room wasn't cleaned one of the four days we were here. There was a large convention in the hotel which the staff didn't tell us about at check-in.

We go down for breakfast on our last day and they have dismantled the restaurant and turned it into a convention lounge and left 5 tables crammed in the back of the lobby for guests to eat, that is if you can get to the tables past the line of people working on their laptops.

Moral of the story, make sure that there isn't a convention or gathering isn't occurring at the hotel if you expect to have anything approaching an enjoyable experience.

  • Stayed January 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, February 6, 2014
Thank you for your feedback. I apologize you were not made aware that the restaurant would be closing during your stay and that it affected the quality of your experience. I do hope you will stay with us again soon, and allow us to show you a true Westin experience. Be well.
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Arlington, Virginia
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 25, 2014 via mobile

I came to The Westin in Charlotte for the New Orleans Saints vs Panthers game. The stadium was about 3 blocks away from The Westin which was great. The Nascar Museum was a block away and the Time Warner arena was about 8 blocks away. The room was clean and spacious and lots to eat in the area. The cherry on top was that I met a lot of the Saints players and Brian McKnight, who were also staying in The Westin. If this spot is good enough for the stars, it's good enough for me.....LOL.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, February 6, 2014
Thank you for your feedback! I'm so glad you enjoyed your stay, and that our convenient location to the Bank of America Stadium added to that! How exciting you met so many wonderful people! We hope you will be back to visit very soon. Be well.
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Greenville, SC
Top Contributor
67 reviews 67 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 24, 2014

On the positive side the heavenly bed is still heavenly and the room featured a safe and coffeemaker. The room was really, really cold and even with the thermostat on 80 I was uncomfortable. The hallways were freezing. Guests in the elevators were all complaining but to be fair there were record cold temps outside. Worst of all, the room thermostat made a buzzing noise every few minutes and it wouldn't stop until you manually changed the temperature. It was annoying and it woke us up. (room 1621). Fortunately we were there for only one night. The lobby is cold and uninteresting. You would not want to spend time in it. There are few electrical sockets and unlike most modern hotels, no sockets on the bedside table to charge phones and computers. This is just a guess but I think there are better hotels in Charlotte..

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, February 6, 2014
Thank you for your feedback. I apologize we were unable to exceed your expectations during your recent visit with us. Thank you for letting us know about your room so we can take care of the matter. We hope you will stay with us again soon, take advantage of the warmer Charlotte weather, and allow us to show you a true Westin experience. Be well.
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Huntersville, North Carolina
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 23, 2014

This hotel is a solid performer. Everything was very nice. Staff was warm and polite. I would call this a good go to hotel; you know it will be nice but nothing is going to cause your jaw to drop. Great location in Charlotte with a Light Rail stop literally steps away.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, Manager at Westin Charlotte, responded to this review, February 6, 2014
Thank you for your feedback and for being our guest! We are delighted to be your "go-to" hotel and look forward to your next visit. Be well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Charlotte
#37 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
#49 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Official Description (provided by the hotel):
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin

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