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“Great hotel in city center” 5 of 5 stars
Review of Westin Charlotte

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Westin Charlotte
4.0 of 5 Hotel   |   601 S College St, Charlotte, NC 28202 (Second Ward)   |  
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Ranked #59 of 171 Hotels in Charlotte
Sanford, Florida
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great hotel in city center”
5 of 5 stars Reviewed December 16, 2013

We stayed here for the ACC Championship game on Dec. 7, 2013. We were at the hotel from Dec. 6th to Dec. 9, 2013. The room was beautiful, spacious and the bed was very comfortable.
The hotel is walking distance to the football stadium which made it fun to walk with the fans. We didn't rent a car, so I don't know how much the parking is. On Sunday, we spent the day walking around in downtown Charlotte. There are several museum sand great restaurants within walking distance. The only thing I didn't like was no free breakfast. The restaurant in the hotel is pricy ($15 to $20 for each breakfast). There is a small kiosk near the door that does have breakfast wraps. We didn't find it until the 2nd day.

Room Tip: A higher floor gives you a great view of the city. Join the rewards club for this chain and you get...
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, General Manager at Westin Charlotte, responded to this review, January 6, 2014
Thank you for your feedback. I’m delighted you enjoyed your stay! We hope whether it be for a game at BOA Stadium or another reason, we see you again very soon! Be well!
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899 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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English first
Atlanta, GA
Top Contributor
205 reviews 205 reviews
66 hotel reviews
Reviews in 63 cities Reviews in 63 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed December 10, 2013

Recently I was in town for business and stayed two nights at the Westin Charlotte. It was a quick check-in to room 1906 and got a complimentary room upgrade. You get a great view of the city at night from this room. The room was spacious and very clean as well as the bathroom. I really appreciate the nice size safe that could fit my work laptop, iPad, and Beats headphones comfortably. I also enjoyed the free wifi and $5 card for opting out of cleaning my room one night. It came in handle for my green tea at the Starbucks located in the lobby. I went out every night for dinner so didn't get a chance to eat at the restaurant. Finally it was in walking distance to the office building I was at.

See you on the next visit!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, General Manager at Westin Charlotte, responded to this review, January 3, 2014
Thank you for your review! We are glad we were able to accommodate you on your stay with us. We look forward to your next visit! Be well.
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Charlotte, North Carolina
Top Contributor
55 reviews 55 reviews
53 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 9, 2013

Recently spent 3 nights at this location in Charlotte. The hotel is very centrally located for all business and leisure activities in the city. It is also directly across the street from the Convention Center.

The hotel has many amenities and a great staff. The rooms are spacious with a nice size bathroom.

There were a couple minor issues for this stay. The room doors are not well insulated, so it can be pretty easy to hear all the hallway noise and other room doors slamming. In addition, the shower had luke warm water, while the sink had extremely hot water. Not sure what the issue was, but definitely a termperature issue between the two.

I would definitely recommend this hotel, especially given the location and easy walk to pretty much anything you would need.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, General Manager at Westin Charlotte, responded to this review, January 3, 2014
Thank you for your feedback! I'll pass along this note to our engineering team. Thank you for being our guest! We look forward to your next visit! Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
blacksburg, virginia
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 5, 2013

We stayed here recently, and our bed smelled like mildew. The whole room especially the carpeted areas had a musty smell. The hallway is extremely noisy. Even thought the hotel was not super crowded we woke up all night long any time a door was opened.
The area around the pool is being remodeled and the pool room is drafty. The pool was warm, but the area too cold for my kids.
We also called for linens for a pull out sofa before bed and waited a little more than 30 minutes. There was not a lot of customer service. We stay in another hotel uptown usually when we visit and decided to give this a shot. At the other hotel our needs are met from the moment we arrive. Here it just feels like a giant conference center hotel where you come and go unnoticed and no one really cares if you are happy with your stay.
The cost for parking is also absurd. When we stay farther in the city where parking is tighter is is much less to valet!

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, General Manager at Westin Charlotte, responded to this review, January 6, 2014
Thank you for your feedback. I apologize we were unable to exceed your expectations during your recent visit with us. We value having you and your family as our guest, and hope you will stay with us again in the future. We’d love to show you a true Westin experience. Be well.
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Valdosta
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 5, 2013

Recently i stayed at the Westin during a pre convention recon in Charlotte
The hotel is a bit pricey but you get what you pay for
The staff was friendly and very accommodating, the rooms were great and service was fantastic
Over all a great experience. I will look forward to August and stay at the Westin

Stayed December 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, General Manager at Westin Charlotte, responded to this review, January 6, 2014
Thank you for your feedback! We are delighted you enjoyed your stay and look forward to your next visit. Be well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2013

I recently stayed at the downtown Charlotte Westin over Thanksgiving weekend. My stay was great! The hotel's location is perfect - walking distance to Bank of America stadium, the Epicenter and downtown's attractions. I stayed in a standard room. It was comfortable and nicely furnished. I didn't eat in the restaurant but did enjoy the bar and coffee stand. The service at both were great. Check-in was easy and smooth. Plus, the bellmen Manuel and Alejandro were great. Very friendly and attentive. I was impressed with the large gym and modern machines. I would stay here again and would recommend the hotel to others.

Room Tip: The view from the rooms on the North side of the hotel are great. Gorgeous views of the Charlotte sk...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, General Manager at Westin Charlotte, responded to this review, December 5, 2013
Thank you for your review! We are glad you enjoyed your stay over the Thanksgiving Holiday! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2013

Great hotel and in a central location to uptown Charlotte. It is primarily a business hotel, it is quite popular, and can book up fast. The restaurant downstairs is never busy, but I tend to order in meals from popular places nearby so it wasn't a main attraction.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinCharlotte, General Manager at Westin Charlotte, responded to this review, December 5, 2013
Thank you for your review! We are delighted to know you enjoyed your visit with us. We hope you will be staying, and dining, with us very soon! Be well!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Charlotte

Address: 601 S College St, Charlotte, NC 28202
Phone Number:
Location: United States > North Carolina > Charlotte > Second Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Charlotte
#35 Romantic Hotel in Charlotte
#48 Business Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Charlotte 4*
Number of rooms: 700
Official Description (provided by the hotel):
Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more   less 
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Also Known As:
Westin Charlotte Hotel Charlotte
Charlotte Westin

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