Recently stayed 5 days at the Westin in CLT and really regretted not using my company discount to stay at the new Ritz instead. Yes we used cash and SPG points to only pay $60 per night, and I guess we got what we paid for... a $60 Motel experience of substandard customer service and dated rooms with beat up amenities.
Except upon check in, not once did anyone open the front doors for us, even when we had packages and when there were staff standing at the doors! We sat for an hour in the lobby bar at a table waiting for the bartender someone to take our drink order but that never happened. We only had 2 new soaps the entire 5 day stay, even when our poor soap shrunk to a twisted oddity it wasnt replaced. And forget about the self parking keys ever working - it became a running joke that we'd go to the front desk to tell them we had a car and get our key cards zapped so that it worked in the parking garage - then to be stopped at the gate b/c the cards never worked and the guard would have to call and verify we were guests, repeat over and over this process.
We were also bummed to learn that the fitness center was closed considering we dragged all our clunky gym stuff w us - but I guess we should have reseaerched that first.
The lady at the front desk was very apologetic when I told her about all this, and comped us our 5 days of parking charges. But I cannot recommend this hotel as a Starwood property - it failed on so many levels.
- Official Description (provided by the hotel):
- Situated in the uptown financial district of North Carolina's most exciting city, The Westin Charlotte is just a short trolley-ride away from popular dining and entertainment. ... more less
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- Also Known As:
- Westin Charlotte Hotel Charlotte
- Charlotte Westin