At 11:30pm 2/16/08 we had finally had all of the noise that we could possibly endure. The 8-10 teenagers who were in the pool with their jeans and t-shirts on squealed and stomped around until around 12am. The older teenagers (5 total) were in the back yard outside the pool practicing their fencing technique. They constantly clanged their swords together from 11pm until I went downstairs at 11:45 and asked them to stop. This was after 2 calls to the front desk and a trip downstairs where the security guard informed me that what they were doing was perfectly legal and harmless and that he could not force them to stop. He was not willing to even ASK them to stop. He did, however, inform me about the sport of fencing and it's non-violent origins and about what a perfectly respectable sport it is. So I was forced to do his job and ask the kids if they would please knock it off. They happily obliged. That's all he would have had to do. We were on the 3rd floor and this noise was so loud that they may as well have been in our room. I was shocked at the attitudes of the security guard first and foremost, but then also at the attitudes of the other 3 desk workers who stood by and did nothing to help me do what I paid them $109 to do and that was to have a quiet place to get a good night's sleep. I am only 26 years old so this is not a complaint from some older person who hates to hear the slightest noise when they are trying to sleep. If this is how the front desk and security handle a small problem then this is a terrible indication of how a real problem would be handled. If they would have helped me to get some sleep then I probably would have overlooked the torn furniture coverings, the dirty sink and the stale smell in the outdated room. So in short, to have made a repeat customer of my wife and myself the employees could do something they are paid to do; care.
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