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“What a pleasant surprise for the price” 5 of 5 stars
Review of TownePlace Suites by Marriott Charlotte Arrowood

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TownePlace Suites by Marriott Charlotte Arrowood
2.5 of 5 Hotel   |   7805 Forest Point Blvd, Charlotte, NC 28217 (Montclaire South)   |  
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Ranked #78 of 171 Hotels in Charlotte
Murphy NC
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“What a pleasant surprise for the price”
5 of 5 stars Reviewed January 12, 2012

My wife Lil Mary and myself Big Frank were in Charlotte NC on some Real-Estate business. I work for Exit Realty in Murphy NC and my wife is studding to be a Realtor also so we can be a team.
Mary and I had stopped at about 6 different places looking for a fair price and they were all $104.00 night to $140.00 night. The most expensive one was the Hampton Inn and the little lady at the front desk was annoyed that I came in and asked her how much the rooms are. Not rude but a stones through from it laced in attitude.
Then we found This place with a AAA discount was $79.00 and had a full kitchen (pots & pans / dishes) and living room. The outside swimming pool looked nice and I hope to come back this summer to use it. What a nice, fun, clean place inside and out. If on business I think I could live there for a long time and be a happy camper.
The people there were friendly and knew you and called you by name. Nice breakfast room with many fresh choices. The exercise room was a bit small the TV had no volume on the walk machine but that is the only fault I could find. The place is all no smoking and for $75.00 one time fee will allow a pet. The hotel is clean and smells good and has a fun bright atmosphere with hot cookies waiting for you at night. Yum. I have officially become a Marriot member because of this visit and will in Feb. 2012 be visiting another one of their places in Charlotte.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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84 reviews from our community

Traveler rating
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    19
    9
    4
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32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Potenza, Italy
Top Contributor
154 reviews 154 reviews
21 hotel reviews
Reviews in 91 cities Reviews in 91 cities
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed January 10, 2012

I stayed here a week for business, I usually stay at Residence Inns but there was not one in the area. It was close to where I needed to be a good access to I77 and I485 with lots of services within 15 minutes.

The room was large, I was on 3rd floor, and relatively quiet. It was clean. The quality of the furnishings is budget hotel level and the kitchen had below builder grade quality items. There was a basic breakfast area. The pool was closed for season. There is laundry facility. The work-out room had 3 machines (no weights or space to stretch).

You have to go outside to get to buildings where most rooms are located. Entry door closest to my room worked half the time.

Staff was friendly but property itself is budget level, seems like a Residence Inn hand-me-down.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Herndon, Virginia
Top Contributor
80 reviews 80 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed November 26, 2011

Stayed here as we were traveling with our Dog. Very clean rooms. Don't expect the Ritz. Quiet, clean and peaceful. The staff was very friendly, and the area was nice. Restaurants nearby are good.

Room Tip: All rooms are about the same. Back side (non parking lot facing rooms) are much quieter.
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  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerville, South Carolina
Top Contributor
112 reviews 112 reviews
42 hotel reviews
Reviews in 31 cities Reviews in 31 cities
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed October 26, 2011

My husband recently had to spend the night in Charlotte on business and I decided to tag along with him. Towneplace Suites is quickly becoming our lodging of choice! As with other their other properties we've stayed at, this location exceeded our expectations.

Check in was a breeze. The rooms were clean, large, comfortable, and modern. The location is ideal, just right off Interstate 77 on the southern side of Charlotte. We found 2 major shopping areas within minutes of the hotel. While we only stayed one night, I think a business traveler could stay for a long period of time in this hotel and never feel cramped.

If the need to stay in Charlotte arises again in the future, this hotel will be our first choice.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Greensboro, North Carolina
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2011

Hotel in nice quiet area, but close to restaurants and shopping. Staff very friendly. Room was clean and had plenty of room. Bed was the most comfortable bed ever!!!! Breakfast was ok, could have been more to choose from. Overall a nice place to stay for the money.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed September 5, 2011

We stayed two nights at TownePlace at Arrowood; we had two small kids and four adults. The property is conveniently situated right off of I-77 but is tucked away behind a few other hotels, so there's less traffic noise than you'd think. The property itself is nice and well-kept; somewhat dated in spots. The lobby is very small but has a nice little mart with snacks and drinks if needed. The rooms are just OK - they're fairly cramped (even with two bedrooms, living area and kitchen, it felt REALLY tight) and the walls are paper-thin (could hear people coming up the stairs all night, and it sounded like the folks above us walked like a marching band). Our first room didn't have working AC, so we needed to switch (I should note - they gave us extra Rewards points for this inconvenience). Breakfast was minimal fare - bagels, bagged muffins, cereal, juice, yogurt and waffles. Better than nothing but I've seen MUCH better at Marriott properties.

All in all, I wouldn't steer someone away from here as it's not terrible, but there are lots of other places to stay in Charlotte that are better than this.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ssocias, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review, September 7, 2011
Thank you for taking the time to share your comments concerning your stay at the TownePlace Suites Charlotte Arrowood. Excellent service is what we strive to be known for. I am truly sorry that your experience did not fully meet your expectations. And can assure you that we have already taken the necessary measures in order to prevent any future occurrence. Thank you for bringing this matter to our attention and allowing us to address your concerns. We look forward to seeing you in the future, and demonstrating our commitment to delivering outstanding service and value.
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Wake Forest, NC
Top Contributor
73 reviews 73 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 4, 2011

Front desk friendly. Keys work intermittently. Bed very uncomfortable. They failed to take old towels when cleaning the room and left the toilet tissue dispenser empty with no spare roll. They have a pool, but it is very small. The included breakfast is very limited.

  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ssocias, General Manager at TownePlace Suites by Marriott Charlotte Arrowood, responded to this review, September 7, 2011
Thank you for taking the time to write a review and notify us of the issues you encountered during your stay. Please be assured this is not our normal level of service. Our goal is to provide our guests with positive experiences that they will remember and to establish an ongoing relationship to be your preferred hotel in the Charlotte area.

While we realize an apology does not assuage a situation after it has occurred we would sincerely like to apologize and let you know you are a very valued customer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites by Marriott Charlotte Arrowood

Address: 7805 Forest Point Blvd, Charlotte, NC 28217
Location: United States > North Carolina > Charlotte > Montclaire South
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 171 Hotels in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites by Marriott Charlotte Arrowood 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
The Towneplace Suites by Marriott Charlotte Arrowood is conveniently located at I-77 and I-485, just minutes from Charlotte International Airport (CLT). This extended-stay hotel's Charlotte, NC location is just six miles from Uptown Charlotte, Charlotte Convention Center, Bank of America Stadium, and Time Warner Cable Arena. Also close by are such attractions as Carowinds, Billy Graham Library, U.S. National Whitewater Center, and the Charlotte Motor Speedway. Surrounded by numerous business parks including Forest Point, Arrowridge, Pine Brook, Red Oak, and White Oak - this long term stay Charlotte hotel's accommodations offer the ideal balance between work and life. Select from our spacious studios, or 1-and 2-bedroom suites complete with full kitchen, work space and high-speed Internet. Amongst extended-stay hotels in Charlotte, NC, Towneplace Suites' features include free Wi-Fi, complimentary breakfast, fitness center, pool, on-site laundry facilities, and an ideal place to host group events. ... more   less 
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Also Known As:
Towneplace Suites By Marriott Charlotte Arrowood Hotel Charlotte
Towneplace Suites Charlotte Arrowood

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