I have stayed at Staybridge Ballantyne every month for the past several years. I am continually impressed by the consistency and level of service and accomodations. This weekend I was back and sure enough they had upgraded the rooms themselves - Flat panel TV's, granite countertops, and new furniture. Once again a great experience.

This is my second time at this hotel in six months. My first visit was better, but I would go again. My room was reserved on a coworker's credit card, but the hotel clerk didn't know how to transfer the charge from that card to my own. My room was right outside the elevator, so there was noisy traffic all day and night right outside my door. Also, the lobby sometimes has events that I could hear on the 2nd floor. Both times I stayed, the television were postioned awkwardly in the room. It's always at the foot of the bed, but to the left or right. The curtains in the room are a cream color and are transparent at night. The Internet service is free, but my computer has never had a slower connection than at this hotel. But I must say that I've stayed at hotels far worse than this. There are small things that get on my nerves, but I would do business here again.

This was the latest of several business stays I've made at this property. I've always enjoyed my experience, but every time the folks at Staybridge try to make it a little better! From the well-prepared welcome, to the chocolate chip cookies at the desk, to the personalized snack bag awaiting me in my room, to the clean and comfortable facilities, to the well-equipped business center (which I had to use a lot on this trip!), to the very good free breakfast, I have absolutely no complaints. After staying at some very expensive hotels recently where every little thing was nickeled and dimed, it is refreshing to stay at a property where they really believe that the customer comes first! Highly recommended for any visit to the Ballantyne area of Charlotte.

We were very impressed from start to finish. We arrived late, our room was reserved, no confusion, our name was even on the materials left in the room, very classy. There were snacks and drinks scattered throughout the room. The property is immaculate, very taked care of, and very attractive. The location is perfect, nice and quiet, with restaurants within walking distance. There is a nice courtyard area, with a putting green if that is your flavor. Otherwise, it is just a nice place to sit and take it all in. There are delicious cookies located up front as well as candy. Additionally you can grind and brew your own Starbuck's coffee, now that was nice! We will be back!!!