While we got off to a bit of a rocky start trying in vain to check-in late at night during a system shut down...there seemed to be no corporate back up plan or at least not one the night staff understood.
We returned the next day for our normal reservation. From that point on and for our entire 4 day visit, it was smooth sailing and a wonderful experience! We loved everything about this particular Residence Inn and will definitely return! Here is why...excellent involved professional but caring manager (Dave)...very clean rooms and common areas, nice small bar just off the lobby with light food and room service available until 11:00 PM (great bar staff), excellent breakfast (and breakfast staff), perfect location for walking and exploring Uptown or visiting friends, local hotel transport, easy reasonable parking, important to us...pet friendly. Important for non pet owners you could not tell that this is a pet friendly hotel. I have not enjoyed a hotel stay this much in a long time and usually stay at full Marriott or Courtyard hotels; we stayed here as Residence Inns generally allow well behaved pets. Thank you to the staff for being so nice to us and our pet. Our family and we hope our 15 year old Westie, Charlie, will see you again!