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“Great place to stay and remarkable manager and staff.” 5 of 5 stars
Review of Residence Inn Charlotte Uptown

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Residence Inn Charlotte Uptown
3.0 of 5 Hotel   |   404 S Mint St, Charlotte, NC 28202 (Third Ward)   |  
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Ranked #18 of 171 Hotels in Charlotte
Certificate of Excellence 2014
GreenLeadersBronze level
New York City, New York
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great place to stay and remarkable manager and staff.”
5 of 5 stars Reviewed March 18, 2014

While we got off to a bit of a rocky start trying in vain to check-in late at night during a system shut down...there seemed to be no corporate back up plan or at least not one the night staff understood.

We returned the next day for our normal reservation. From that point on and for our entire 4 day visit, it was smooth sailing and a wonderful experience! We loved everything about this particular Residence Inn and will definitely return! Here is why...excellent involved professional but caring manager (Dave)...very clean rooms and common areas, nice small bar just off the lobby with light food and room service available until 11:00 PM (great bar staff), excellent breakfast (and breakfast staff), perfect location for walking and exploring Uptown or visiting friends, local hotel transport, easy reasonable parking, important to us...pet friendly. Important for non pet owners you could not tell that this is a pet friendly hotel. I have not enjoyed a hotel stay this much in a long time and usually stay at full Marriott or Courtyard hotels; we stayed here as Residence Inns generally allow well behaved pets. Thank you to the staff for being so nice to us and our pet. Our family and we hope our 15 year old Westie, Charlie, will see you again!

Room Tip: If you are traveling with a dog please remember to bring pee pads and other things to help keep this...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, March 21, 2014
Again, I apologize for the rough start. When the property management system is disfunctional we cannot change or add any new information/reservations. I am so glad to hear that we did recover well and you and Charlie had a great stay. Come see us again.
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271 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New York City, New York
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 24, 2014

We stayed here for 2 nights in February 2014 - we were part of a wedding party so received a lower rate than advertised, but it seemed like a good deal for the neighborhood. Everyone who worked here was very friendly and helpful, especially a man at the front desk who went to his car to get collar stays for my boyfriend who had forgotten to pack them. Sorry we can't remember his name but it was much appreciated! They were very helpful with logistics and recommendations and even offered a free shuttle around uptown. The only minor hiccup was when we returned to collect our luggage that had been stored at the hotel prior to going to the airport, it took them a very long time to locate our luggage, even though we had a ticket to pick it up that matched the tag numbers on the luggage.

The room was very nice; no issues with cleanliness. It was nice to have a kitchenette area and the bed was comfy. The gym was well-equipped and handy to have. The breakfast was good -- excellent in the fact that it was offered and there was a very wide variety of hot choices, but only good in terms of the taste of the food and they actually ran out of some items early on our second morning. Still, we were happy to have it.

The hotel's location seemed slightly out of the way, like just on the edge of Uptown though we weren't very familiar with Charlotte. We walked to Epicentre and it took 10-15 minutes (which was totally fine). The hotel is right next to the stadium where the Panthers play.

Overall we were satisfied and would stay here again if returning to Charlotte.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, March 21, 2014
Thank you so much so staying with us and even more for writing a nice review. We hope to have you stay with us again in the future!
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Victoria, BC
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 20, 2014

We just spent 5 nights at this hotel. We had to arrive a day earlier and stay a day longer than our original booking due to the huge snow storm that shut down all of Charlotte and the rest of the state. The staff made our changes super easy and made us feel at home the entire time. It was a wonderful place to be stuck, since nothing was open anywhere in the city, there was plenty of food and everything was done to keep the guests happy.
The room was spacious and incredibly comfortable and we even talked about how one could easily live there! There were 3 of us in the room and there was plenty of space, the sofabed was even comfortable!
The huge bonus is the shuttle that will take you and pick you up from anywhere in a 2 mile radius.
We enjoyed the manager's reception and the included breakfast was an wonderful surprise, something a little different every morning.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, February 24, 2014
Thank you so much for the nice review. We were so happy that we had enough supplies to service a sold out hotel during a winter snow storm. Please come back and stay with us next time in the area!
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Charlotte, NC
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 9, 2014

We stayed for two nights over New Years Eve. Although the revelers were out in full force, we didn't hear any noise in the hallway or rooms next to us. Our room was a studio, but it was a pretty good size for two people. There is a bar and lounge area downstairs, which surprised me. Most Residence Inns don't offer that type of amenity. The parking lot is located next door, but there didn't seem to be an internal walkway or entry. They were doing construction, so this may have been the reason. For electric cars, the parking lot has 3 recharging spaces.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, February 11, 2014
Thank you so much for spending New Year's Eve with us in Uptown Charlotte. We were so glad to hear that you had a great stay. Please come back next time in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 24, 2014

Visiting Charlotte for an event at the Time Warner Cable arena. The hotel is within walking distance from the arena and many other main attractions in the area. If you don't want to walk then the hotel has a shuttle service. Room clean & spacious. Breakfast was great with lots of varieties.

Stayed January 2014, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, January 27, 2014
I wanted to take a moment to thank you for staying with us. We really appreciate it and am thankful that you enjoyed yourself!
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Newburyport, Massachusetts
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 9, 2014

This was an unexpectedly spacious room/suite close to downtown. Everything was new and clean. The room was pleasantly quiet. they nicely accommodated my room requests due to my allergies. They also allowed late check-out with no extra charge.
One down side was water temperature - not as hot as I would have liked. But I would definitely recommend it and plan to stay again on my next trip down in the spring.

Room Tip: End of the hall away from elevator.
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, January 13, 2014
Thank you for staying with us and for the nice review! We do hope that you will stay with us again in the spring when you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 9, 2013

Stayed there for ACC championship game. It's an ideal location for a game but the rooms need help. Worst pillows I've ever slept on. And the bed and sofa bed are really uncomfortable as well. The staff were great but I don't know if I could stay there again.

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, June 10, 2014
As of June 2014 we have all new foam and feather pillows on our beds. We also offer egg crate mattress liners to help with the sleeper sofa comfort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charlotte Uptown

Address: 404 S Mint St, Charlotte, NC 28202
Location: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Free Breakfast Restaurant Wheelchair access
Hotel Style:
#4 Business Hotel in Charlotte
#7 Green Hotel in Charlotte
#17 Family Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charlotte Uptown 3*
Number of rooms: 150
Official Description (provided by the hotel):
Photo of a standard Studio room. All rooms have fully furnished kitchens, couches, reclining chairs, work desks and more. Renovated in 2008 and 2009. ... more   less 
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Also Known As:
Residence Inn Charlotte Uptown Hotel Charlotte
Charlotte Residence Inn

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