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“Wonderful place in all ways except the shower” 5 of 5 stars
Review of Residence Inn Charlotte Uptown

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Residence Inn Charlotte Uptown
3.0 of 5 Hotel   |   404 S Mint St, Charlotte, NC 28202 (Third Ward)   |  
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Ranked #25 of 170 Hotels in Charlotte
GreenLeadersBronze level
Wisconsin
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Wonderful place in all ways except the shower”
5 of 5 stars Reviewed November 8, 2012 via mobile

This is a great hotel - clean, big room, nice beds, good breakfast, nightly free happy hour, great staff. The only fault is the shower - very outdated, weird water pressure, can't be turned on without getting wet, far from towels (bc bathroom is huge). This one upgrade would make for a flawless hotel, but as it was a mildly dreaded morning showers.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
    157
    79
    14
    6
    1
See reviews for
59
65
22
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • French first
  • German first
  • Any
English first
Philadelphia, Pennsylvania
Top Contributor
54 reviews 54 reviews
6 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed October 26, 2012

I stayed here for a business seminar, the rooms are the "standard" newer Residence Inns; clean, updated, comfotable, spacious, and suitable for longer stays. The lobby and bar were the tipping point. Nice touch! The staff was extremely hospitable. I thoroughly enjoyed my stay and will stay in "uptown" at the Residence Inn on my next trip.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bluffton, South Carolina
Top Contributor
308 reviews 308 reviews
57 hotel reviews
Reviews in 68 cities Reviews in 68 cities
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed October 20, 2012

Very clean and comfortable suites. The staff is extremely friendly and helpful. The night we attended the evening's manager's toast, the hotel manager made an effort to speak with us for over 20 minutes - made us feel right at home. During that time, it was apparent that he knew guests by their first names and went out of his way to say hello to them and make sure their stay was comfortable. Location of the hotel is within a short walk to the major streets in downtown Charlotte, however, the hotel does have a free shuttle.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2012

Stayed here 3 months due to a work relo. The staff and manager do a tremendous job making you feel at home. By the end of my stay they knew my name and my kids favorite breakfast items. Happy hour and the shuttle make this a no brainer while staying uptown,

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 2, 2012

The hotel and service were top notch. However, the main purpose of sleeping at a hotel to me is sleeping well. The bed was old and too soft; the hide-a-bed stank urine and was very soft and worn out; after my complaint, they did bring another mattress for the hide-a-bed. It did not stink but was just as worn out. I preferred to put the mattress on the floor because the springs in the hide-a-bed were squeaky.

The windows appear to have been placed upside down; the opening part is at the bottom instead of at the top. A small child could easily fall through because of the absence of a screen. Even an adult can drop something that would fall on people walking by the hotel.

Otherwise, the breakfast was complete and delicious; the staff was courteous and helpful, the room was big and clean. Proximity to downtown is perfect (10 min walk). But I will not go back because of the bed & window issues.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CharlottehotelGM, General Manager at Residence Inn Charlotte Uptown, responded to this review, October 4, 2012
SofteetoughSb: I was very upset to read first hand the issues that occured during your recent stay with us. We pride ourselves on extraordinary quality of operations and service. Our mattresses were replaced 3 years ago during our complete renovation and are flipped each quarter to promote even wear. We do offer egg crate toppers for our sofa beds as they can be a bit soft and noisy at times; just ask guest services or the front desk for one or more of these. Our windows are designed for ventilation at the base and are definitely within code. We have the fire department inspect these on an annual basis (less than 4 inch gap is within code) and to-date we have had no incidents of injury. Hopefully you will reconsider and stay with us again in the future.
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Crestview Hills, Kentucky
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 26, 2012

Dave Love, Jeremy, Ron (best shuttle driver ever), Henry, and the friendly ladies at the front desk and behind the bar are awesome. The hotel rooms are always clean and comfortable. The manager's reception is a great way to start the evening. Wide choice of food options for the included breakfast. Make sure you take advantage of the shuttle to visit some of the great restaurants close to the hotel. This hotel is always my first choice when visiting Charlotte.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly Springs, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 23, 2012

The residence is right next to the football stadium. This was a better price than the other Marriotts in the area. The included breakfast was quite nice. A comparable meal at any business in town would be $25-$30 so that is a real plus. Rooms are very spacious, clean and quiet. I would stay here again. However, $10 a night for parking is a little high, but expected for an intercity hotel.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Charlotte Uptown

Address: 404 S Mint St, Charlotte, NC 28202
Location: United States > North Carolina > Charlotte > Third Ward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Charlotte
#7 Green Hotel in Charlotte
#23 Family Hotel in Charlotte
#42 Romantic Hotel in Charlotte
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Charlotte Uptown 3*
Number of rooms: 150
Official Description (provided by the hotel):
Photo of a standard Studio room. All rooms have fully furnished kitchens, couches, reclining chairs, work desks and more. Renovated in 2008 and 2009. ... more   less 
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Also Known As:
Residence Inn Charlotte Uptown Hotel Charlotte
Charlotte Residence Inn

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